Optimized processes
from package tour to expedition
Advise, support, inspire.
With AI-based solutions, you’ll quickly find the right travel offer for your customers.
less AHT
accessibility
integration
Next-level consultation and reliable accessibility
Customer service for unforgettable travel experiences
Relax on the beach – or get back home quickly! Customers seek honest advice and dependable support. With VIER's solutions, you are there for your customers at all times and through all channels.
Reachable through all channels
AI-based solutions answer telephone inquiries automatically: Around the clock on all channels.
Intelligent concern detection
AI automatically recognizes requests, prioritizes important bookings and forwards requests correctly.
Smart assistance and automation
Smart assistance solutions significantly speed up inquiries and the creation of suitable travel offers.
Hands-on experience
VIER in action at tourism companies
Your journey towards success
Identify and assign concerns correctly
When someone embarks on a journey... making the right choice is crucial. Whether by phone, through the website, via chat, WhatsApp, or email: With the service center solutions from VIER, you ensure your accessibility and conveniently handle inquiries from all channels in a single interface.
AI assistance with consulting and query processing
With the AI-based VIER Copilot, your employees work via a single interface. On request, the Copilot displays data from third-party systems – for significantly faster customer processing:
AI agents for your service
With VIER AI Studio, you can create GenAI-based AI agents for phone, chat, WhatsApp, email, etc. Automate service processes with intuitive low-code workflows, integrate existing systems seamlessly and create scalable customer experiences – quickly, securely and flexibly.
Automated customer surveys
Our tool enables automated customer surveys directly after a contact – via voice system or e-mail. Without effort, without delay, but with measurable results. The cloud-based solution is billed flexibly on a pay-per-use basis.
Customer testimonial
Andreas Grasberger
CTO
"What I particularly like about VIER is that direct contact is always possible – not through any service centers or email queues, but directly with someone who knows the projects and understands how we work.
"
Use case
Self-service with dynamic data
Discover in our use case example how AI Agents keep air travelers informed at all times – even in the event of last-minute changes to the flight schedule.
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