Live support

What is live support?

Live support refers to the direct and immediate support of customers via various communication channels such as live chat, telephone, email or video calls. The aim is to help customers with questions, problems or decision-making processes in real time: quickly, efficiently and personally.

Typical applications

Live support is used in numerous business areas where fast and individual help is required:

• Customer support: Assistance with technical problems or questions about products and services.

• Sales consulting: Assistance in the decision-making process for complex products or services.

• Onboarding: Support with the introduction of new applications or tools for customers or business partners.

What are the advantages of live support?

Effective live support brings numerous advantages for companies and customers:

• Speed: Problems and questions are resolved quickly, which significantly increases customer satisfaction.

• Personalization: Direct contact allows individual concerns to be addressed in a targeted manner.

• Increased efficiency: Shorter processing times reduce the workload on support teams and improve service quality.