Predictive Dialing

    What is predictive dialing and how is it used in customer communication? Learn more about it here.

    What is "Predictive Dialing"?

    Predictive dialing is one of several dialer operating modes and is used as an automatic dialing aid when actively approaching customers (outbound). The customers' telephone numbers are automatically dialed from the database. This makes manual, time-consuming dialing by staff unnecessary. In addition, the dialer software uses mathematical methods to continuously monitor various parameters, such as the current availability or the average call duration of each employee, and includes these in the calculation for dialing. Predictive dialing is therefore a forward-looking, self-regulating dialing process.

    Among other things, the predictive dialer recognises fax machines, answering machines/mailboxes and busy signals. If the line is free and the called party answers, the connection is made to the next free operator.

    Reduce waiting time

    Predictive dialing reduces the amount of time employees have to wait between calls, increasing productivity.

    With predictive dialing, the system automatically regulates the number of calls per available user. It takes into account current and historical availability, as well as a prediction of future availability. For campaigns operated with this dialing method, the average waiting time between calls is shortened and the number of calls that are automatically terminated is reduced. You can individually set the maximum lost rate available for this as required.

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