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E-mail processing✉️

Efficient correspondence
in customer service

With email processing from the cloud, you can automatically qualify, classify, distribute and process written messages.

E-mail processing

Fast, precise, effortless

Automated email processing reduces response times, increases customer satisfaction and frees up time for complex inquiries. With or without AI – our solution adapts to your processes.

  • Faster response times

    Customers receive answers in minutes instead of hours – thanks to automatic distribution, prioritization and templates.

  • Relief for your team

    Standard queries are automatically answered or prepared so that your employees have more time for complex cases.

  • Flexible & scalable

    Adapts to your systems, workflows and volumes, optionally with AI-supported analysis for maximum precision.

Overview of functions

Easy management from the cloud

  • Recognize and route content

    E-mails are automatically collected, prioritized and distributed to teams based on skills.

  • Other formats

    Formats such as faxes, letters and SMS are digitized and social media messages are sent as links.

  • Configuration

    Flexible configuration of queues, service levels, text modules and post-processing times.

Your benefits

Optimized machining process through automation and intelligent distribution

  • Automatic distribution of messages based on flexible criteria

  • Faster processing thanks to rule-based classification and prioritization

  • Reduction of waiting times and relief for employees

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Case Study

E-mail processing in action

Find out how the e-mail management by VIER enables Volders customers to benefit from fast responses to their inquiries.

Read our case study

Want to find out more?

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