E-mail processing✉️
Efficient correspondence in customer service
Efficient correspondence in customer service
Efficient correspondence in customer service
With email processing from the cloud, you can automatically qualify, classify, distribute and process written messages.
E-mail processing
Fast, precise, effortless
Automated email processing reduces response times, increases customer satisfaction and frees up time for complex inquiries. With or without AI – our solution adapts to your processes.
Faster response times
Customers receive answers in minutes instead of hours – thanks to automatic distribution, prioritization and templates.
Relief for your team
Standard queries are automatically answered or prepared so that your employees have more time for complex cases.
Flexible & scalable
Adapts to your systems, workflows and volumes, optionally with AI-supported analysis for maximum precision.
Overview of functions
Easy management from the cloud
Recognize and route content
E-mails are automatically collected, prioritized and distributed to teams based on skills.
Other formats
Formats such as faxes, letters and SMS are digitized and social media messages are sent as links.
Configuration
Flexible configuration of queues, service levels, text modules and post-processing times.
Your benefits
Optimized machining process through automation and intelligent distribution
Easily integrated, quickly set up
Maximum flexibility and adaptability thanks to individual adjustment options
Smarter processing with AI
Combine our email response management with generative AI and transform your customer service into a learning, agile competence center.
Case Study
E-mail processing in action
Find out how the e-mail management by VIER enables Volders customers to benefit from fast responses to their inquiries.
Read our case studyWant to find out more?
