Quality assurance
from the cloud

For training and quality assurance: Always stay on top of calls and screen activity.

Screen and call recording

Improved service through greater transparency

Gain clear insights into conversations and screen workflows – for better service quality, targeted coaching and efficient processes, regardless of location and in compliance with GDPR.

Increase service quality
Recognize potential for improvement in conversations and processes in order to optimize your customer service and establish best practices in the team.
Support employees
Use real conversations and screen recordings for practical training, individual coaching and continuous skill development.
Optimize processes
Gain valuable insights from recordings to make procedures more efficient, shorten processing times and improve customer experiences.

For your quality monitoring

Screen and call recording

Voice recording
Make voice recordings or listen in on conversations – inbound and outbound.
Screen recording
You conduct screen recordings and select entire screens, areas or apps.
Monitoring for education and training
Recordings allow coaches to listen in and view work processes for training purposes.

Your benefits

Quality assurance & training

Screen and call recordings enable targeted training based on real interactions. Employees benefit from concrete feedback to improve their call handling and system usage.