VIER workforce🏋️
Easy staff scheduling
Less planning effort for your service teams without spreadsheets, but with a simple and fully integrated solution.
Workforce Planner
Planning rules map operational requirements and simulate alternative scenarios at the same time.
Timetable
Relevant information for the optimal management of your employees.
Infopool
The web-based info pool enables shift planning, vacation requests and access to performance data.
Added value
Workforce management must cover the expected workload without causing unnecessary personnel deployment and thus costs. VIER workforce combines the advantages of workforce management systems with key functions for contact center control.
Resource planning
With VIER workforce, you always deploy exactly the right number of optimally qualified employees at the right time and in the right place.
Simple integration
Interfaces to multichannel ACD or Outbound Manager ensure that your data can be easily transferred. Further interfaces are available for other systems.
Flexible cloud
Use VIER workforce across all locations from the cloud. Alternatively, you can use it locally from the private cloud.
Motivation
You can easily take employees' wishes into account and ensure transparency - with the optional Work@Home model, you can also include home agents!
Overall performance
VIER workforce is multi-client, multi-site and multi-project capable. This ensures multi-task and skill planning for telephony and end-to-end process automation.
Reporting
For billing purposes, you have access to online statistics and other functions for in-depth analyses and business intelligence.
Let's talk!
