VIER Voice of the Customer📝
Automatic customer surveys
With Voice of the Customer, you have the tools to make your customers' experiences and expectations measurable.
Obtain direct customer feedback
Satisfied customers are crucial to a company's success
– they strengthen the brand and influence the market. That is why it is more important than ever to measure their satisfaction.
Our tool enables automatic customer surveys directly after a contact – via voice system or email. Without effort, without delay, but with measurable results. The cloud-based solution is billed flexibly on a pay-per-use basis.
– they strengthen the brand and influence the market. That is why it is more important than ever to measure their satisfaction.
Our tool enables automatic customer surveys directly after a contact – via voice system or email. Without effort, without delay, but with measurable results. The cloud-based solution is billed flexibly on a pay-per-use basis.
Measurable results in real time
Telephone survey
Callers are routed manually or automatically to the telephone survey via our voice system.
Survey via e-mail and web
Customers receive a web link that leads to the survey in the desired company layout.
Easy answering
Answer satisfaction questions by voice input or telephone keypad, results can be called up immediately.
Enhance Voice of the Customer
In addition to the main functions mentioned above, you can also book the following functionalities:
Screen- & Call-Recording
With fully automatic call forwarding, call recording can also be booked. With VIER engage, screen recording is available as well, with flexible recording options.
Additional questions
After closed questions, additional open questions can be asked, as in the case of a poor evaluation. You will also receive these recordings as an audio file by e-mail so that you can evaluate them.
Percentage distribution
Several active question catalogs can be conducted at the same time. The participants are distributed proportionally among the active catalogs in order to keep the volume of questions low.
Evaluations
Additional separate evaluations by location, team or employee are possible. For online surveys, separate links can be used for each homepage, contact center or group.
Regressive question evaluation
The customer's response behavior to various questions can optionally be linked to each other in order to clarify correlations between the answers.
VIER Scorecards
VIER scorecards allow you to play, comment on and rate recordings and link them to customer ratings. Training and education areas are available for evaluation.
Your benefits
Fast, automated, representative
Automated surveys make it possible to reach a large number of customers within a very short time. Neutral data collection ensures meaningful and representative results.
Fast, automated, representative
Automated surveys make it possible to reach a large number of customers within a very short time. Neutral data collection ensures meaningful and representative results.
Valid real-time results
The results of the survey are available in real time and make it possible to react quickly to processes and improve services.
Fast and affordable
Automated post-contact surveys save time and offer an attractive and economical alternative to written surveys.
Monitoring & evaluation
Use our system to gain valuable insights into customer needs and optimize your business processes in a targeted manner.
The integrated online monitor provides real-time information on call volumes and survey participation. Our analysis platform offers comprehensive statistical and graphical tools as well as business intelligence functions such as drill-down and associative data search. The results are automatically evaluated, graphically processed and made available online with password protection.
Individual supervisor and wallboard views enable a detailed analysis of service incidents. An automatic pre-selection system optimizes survey participation, while repeat calls can be blocked to avoid overloads.
The integrated online monitor provides real-time information on call volumes and survey participation. Our analysis platform offers comprehensive statistical and graphical tools as well as business intelligence functions such as drill-down and associative data search. The results are automatically evaluated, graphically processed and made available online with password protection.
Individual supervisor and wallboard views enable a detailed analysis of service incidents. An automatic pre-selection system optimizes survey participation, while repeat calls can be blocked to avoid overloads.
Do you know what your customers think?
