How GenAI revolutionizes your email management

Data, data, data

Customer service employees handle data records every day. This involves changes to addresses, account details, invoices and much more. Your employees have to recognize the data in freely formulated customer emails, check it for completeness and obvious errors, and manually prepare it for processes to be initiated.
This is where AI comes in: It analyzes incoming emails and prepares the information they contain for the employee. All identified elements of a data record are then available as variables for use in correspondence with the customer as well as for further processing in third-party systems (CRM, ERP, merchandise management).

How AI helps with email data management:

• Overview for agents: Important information is directly visible – clearly structured in form fields.

• Reduction in manual work: Agents no longer have to copy data from the email text or search in other systems.

• Start automatic processes: Identified data records are transferred to downstream systems via interfaces, and are also used for automatic queries or confirmations to the customer.

Translate, but do it smart!

Whether Italian, Swedish or Spanish – modern AI systems today can do much more than just translate. They understand the context, maintain the tone of voice and even adapt to industry-specific formulations. In customer service, this means in concrete terms:

• A foreign-language customer inquiry arrives in the mailbox. AI automatically translates it into the service agent's native language so that the employees can process it as usual in their native language (e.g. German). Before the reply is sent back to the customer, it is translated back into the corresponding source language of the inquiry.

This creates a seamless dialog – in real time and with impressive quality. Gone are the days when employees had to laboriously leaf through dictionaries or use American translation tools with often inadequate knowledge of European languages. Meaningless word-for-word translations and the resulting faux pas are a thing of the past. The advantages of AI-supported solutions in email processing are therefore obvious:

• Increased efficiency: More work in less time thanks to automation

• Cost reduction: Less time spent by staff

• Improved customer experience: Faster, more accurate and personalized support