Case
Studies

With Telekom and VIER ACD, schauinsland-reisen optimizes customer service and integrates Teams telephony.

The successful cruise operator nicko cruises has been relying fully on the cloud-based omnichannel ACD from VIER since 2018 and is currently expanding its contact offering for customer service and sales with voice and chatbots from VIER.

With an automatic call summary from VIER based on generative AI, not only is the effort for agents at EnBW noticeably reduced – the quality of the call summary and thus its benefits increase considerably. Thanks to VIER Copilot!

In the district of Neumarkt, a voicebot is improving the telephone accessibility of a DB Regio Bus on-call bus service. The project is being implemented using a digital voice assistant and other solutions from VIER as Vodafone's technology partner.

CEWE has solved the fragmentation of its customer service by introducing an ACD to handle the call volume from end customers and business customers and to maintain the service level.

With the help of an NLU solution from VIER Cognesys, the e-mail processing of Deutsche Post DHL Group's dunning process has become much faster and has noticeably reduced the workload for staff.

RWE uses innovative management development with VIER Speech Impact.

Hellmann Logistics opted for VIER engage for its "Road & Rail Telephone Service". Thanks to the cloud-based software, they were able to react quickly to changes and current trends.

The Austrian service provider on market Service takes care of licensed tobacco stores and sales outlets in Austria. VIER engage ensures smooth inbound and outbound processes and makes daily reporting child's play.

Hannoversche Versicherung operates telephone service and campaigns inbound and outbound with VIER engage.

The German Red Cross is offering a free telephone service to break the social isolation of older people during the coronavirus crisis.

TeamBank switches to VIER engage for efficient inbound and outbound customer service, automated campaigns and a user-friendly interface.

With VIER engage, Microsoft Teams, SAP and callback management, the customer experience of Helvetia's customer service has reached a whole new level.

Faster responses to email inquiries and less effort for Volders' service teams thanks to VIER evolve automate.

More standardization and better response times at Garten-und-Freizeit.de with dynamic recommendations for action through VIER evolve assist.

By working with VIER, ADAC has improved its accessibility and implemented a complex routing system for calls and written inquiries, which enables applications to be processed more quickly.

Automated e-mail processing at IKK classic with VIER Semantic Intelligence.

On the way to digital customer service with VIER engage: rhenag uses VIER's virtual ACD to improve customer service and expand its telephone service to regional centers.

Stadtwerke Lübeck has digitized its customer service with VIER engage. Where there used to be a paper war, contacts are now processed automatically, across all channels and based on skills.

DATAGROUP uses the virtual ACD and intelligent reporting solutions from VIER for more flexibility and to ensure the quality of customer service.

With VIER Interaction Analytics, T.D.M. increases the quality of conversations and creates transparency for clients.

Secure, flexible and stable information offensive – with gkk Dialog and VIER Omnichannel ACD.

By using VIER Interaction Analytics, Mobile.de has improved the quality of sales by checking the quality of almost all telephone calls and offering targeted coaching for its employees through speech analytics.

Alexander Marr, Workforce and Analytics Coordinator at congstar, explains the three essential advantages of the VIER solution in an interview.

HCL Technologies offers secure and GDPR-compliant IT support with VIER engage.

we.dify has launched the successful speech analytics pilot we.listen with VIER Interaction Analytics, which not only brings targeted improvements to the company's focus KPIs, but also offers employees many benefits.

Quick and uncomplicated: setting up a corona hotline for the Free State of Thuringia in just three days with VIER engage!

exciting monitors the call quality of employees with VIER Interction Analytics. Thanks to the integrated coaching tool, coaching costs are reduced enormously.