What works with target words also works with taboo words. VIER Interaction Analytics thus ensures that formulations with positive and negative potential can be put together in a targeted manner. On this basis, the customer approach can be continuously adapted and improved. The graphical representation of the worst and best cases also makes it clear at a glance where training is actually required. This replaces the random findings of the past with well-founded and user-friendly data.

VIER Interaction Analytics also gives clients full transparency, as they can view the quality parameters themselves via the web interface. And T.D.M. can provide clear proof of text fidelity.

In day-to-day customer contact, it is not always possible to prevent a conversation from escalating if customers are very dissatisfied with a product or service. But thanks to VIER Interaction Analytics, it is now possible to create full transparency for clients and show them how often, when and even why a conflict has escalated. Team leaders can also coach employees so that they learn how to deal better with stressful situations and avoid mistakes in the future. This helps to improve employees' communication skills in the long term, which is one of T.D.M.'s most important goals.