Certifications ✅
Made & hosted in Germany
Verifications for service and quality.
Safety and quality
Software Made in Germany
The "Software Made in Germany" quality seal was created specifically for software manufacturers and stands for quality, security, and a strong commitment to values. It confirms, among other things, excellent customer service and support in German, high quality standards backed by rigorous testing, future readiness, a company headquarters in Germany, and software system design developed domestically.
The "Software Made in Germany" quality seal was created specifically for software manufacturers and stands for quality, security, and a strong commitment to values. It confirms, among other things, excellent customer service and support in German, high quality standards backed by rigorous testing, future readiness, a company headquarters in Germany, and software system design developed domestically.
Secure hosting
Software Hosted in Germany
With “Software Hosted in Germany”, VIER confirms that your data and the software used – if desired – are hosted exclusively in Germany. As a manufacturer that carries this seal of approval, we have provided corresponding proof for the software products we have developed and for our company.
With “Software Hosted in Germany”, VIER confirms that your data and the software used – if desired – are hosted exclusively in Germany. As a manufacturer that carries this seal of approval, we have provided corresponding proof for the software products we have developed and for our company.
Certified management system
ISO 27001
ISO 27001 is a globally recognized standard for an information security management system (ISMS). ISO 27001 specifies the conditions that an ISMS must fulfill. The aim of an ISMS is to identify and avert information risks and to maintain and continuously improve information security. In this way, cyber attacks can be warded off and data theft prevented. With ISO 27001 certification, VIER guarantees its customers and business partners that the requirements of the standard are demonstrably fulfilled.
ISO 27001 is a globally recognized standard for an information security management system (ISMS). ISO 27001 specifies the conditions that an ISMS must fulfill. The aim of an ISMS is to identify and avert information risks and to maintain and continuously improve information security. In this way, cyber attacks can be warded off and data theft prevented. With ISO 27001 certification, VIER guarantees its customers and business partners that the requirements of the standard are demonstrably fulfilled.
Secure cloud services
Trusted Cloud
With the “Trusted Cloud” label, VIER has been certifying the security, transparency, quality, legal compliance and reliability of cloud services since 2016. The non-profit association Kompetenznetzwerk Trusted Cloud (KN TC), consisting of representatives from associations, business and science, is responsible for the label.
With the “Trusted Cloud” label, VIER has been certifying the security, transparency, quality, legal compliance and reliability of cloud services since 2016. The non-profit association Kompetenznetzwerk Trusted Cloud (KN TC), consisting of representatives from associations, business and science, is responsible for the label.
Certified supplier
Zero Outage
"Zero Outage" is a quality initiative of Telekom Deutschland GmbH. The certification certifies that VIER works according to defined standard processes in incident, problem and change management that are aligned with an IT framework (e.g. ITIL). It is also certified that VIER offers an escalation manager service that is available 24/7, 365 days a year. VIER thus contributes to the stability of the delivery of Telekom Deutschland products.
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"Zero Outage" is a quality initiative of Telekom Deutschland GmbH. The certification certifies that VIER works according to defined standard processes in incident, problem and change management that are aligned with an IT framework (e.g. ITIL). It is also certified that VIER offers an escalation manager service that is available 24/7, 365 days a year. VIER thus contributes to the stability of the delivery of Telekom Deutschland products.
Memberships
CCV Customer Service & Call Center Verband Deutschland e.V.
Since 2006, VIER has been a member of the CCV, the interest group for the customer service and call and contact center industry in Germany. The association represents around 300 member companies and bundles the interests of the constantly developing call and contact center industry. The CCV is listed in the Transparency Register of the German Bundestag and in the EU Transparency Register.
Since 2006, VIER has been a member of the CCV, the interest group for the customer service and call and contact center industry in Germany. The association represents around 300 member companies and bundles the interests of the constantly developing call and contact center industry. The CCV is listed in the Transparency Register of the German Bundestag and in the EU Transparency Register.
bitkom
VIER has been a member of bitkom, Germany’s digital association, since 2020. bitkom’s overarching goal is to make Germany a leading digital hub, advance the digital transformation of the economy and public administration, strengthen digital sovereignty, and promote broad societal participation in digital developments. VIER supports these goals and contributes to strengthening digital competence in business, society, and government through its products and solutions.
VIER has been a member of bitkom, Germany’s digital association, since 2020. bitkom’s overarching goal is to make Germany a leading digital hub, advance the digital transformation of the economy and public administration, strengthen digital sovereignty, and promote broad societal participation in digital developments. VIER supports these goals and contributes to strengthening digital competence in business, society, and government through its products and solutions.
callcenterforum.at
callcenterforum.at – the "Austrian Association for Promoting Customer Service Awareness" – is the representative body of the rapidly growing call center industry in Austria. It operates independently from economic, political, and legal influences. In addition to its focus on the Austrian market, the association is also active across the DACH region and the European Union. Its guiding principle is: “A network for success.” VIER is also part of this community.
callcenterforum.at – the "Austrian Association for Promoting Customer Service Awareness" – is the representative body of the rapidly growing call center industry in Austria. It operates independently from economic, political, and legal influences. In addition to its focus on the Austrian market, the association is also active across the DACH region and the European Union. Its guiding principle is: “A network for success.” VIER is also part of this community.