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VIER knowledge
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Studies, white papers and product brochures on digitalization in customer service, AI and customer experience.

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Studies & white papers

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Ready for the EU AI Act?

The EU AI Act is a challenge for many companies. In our white paper, we have summarized all the points that need to be considered in order to ensure secure, transparent and traceable AI use.

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4 steps to a compliant AI

The EU AI Act has been in force since the beginning of August 2024 - and for companies this means: action is needed! Now is the time to adapt your strategies to ensure legal compliance and avoid prohibited AI practices.

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Product brochures

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    Products from VIER

    VIER's intelligent solutions and products analyze, assist and automate your contact-based business processes on all channels.

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    VIER engage

    VIER engage offers every contact center the right format for its needs and promises you and your customers a seamless service experience.

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    VIER Interaction Analytics

    VIER Interaction Analytics analyzes every interaction, whether written or verbal, inbound or outbound, in service or sales.

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