Rethinking service automation: creating your own AI agents with VIER AI Studio

Last updated: 18.11.2025 23:00

With VIER AI Studio, the new, intuitive tool for creating and operating your own GenAI-based agents, companies develop and optimize their own intelligent AI agents and enable a completely new level of customer service: secure, scalable, user-friendly.

Companies are facing major challenges: These include rising numbers of inquiries, growing costs and increased pressure to rethink processes with AI. However, many AI projects fail right from the start due to excessive complexity and a lack of integration. That doesn't have to be the case. With VIER AI Studio's low-code-based automation, processes can be accelerated and systems seamlessly connected. This allows companies to take their CX to the next level across all channels: phone, chat, WhatsApp, email, etc. And this doesn't just apply to customer contact, but also to internal processes and employee queries.

Developing intelligent AI agents: intuitive, secure, scalable and in record time

Our digital assistants are constantly learning, recognize weak points at an early stage and thus ensure reliable, inspiring customer service or efficient knowledge management - flexibly scalable from scale-up to global player.

This is how it works:

• Design quickly: With the low-code bot designer, AI agents can be created and configured without in-depth programming knowledge.

• Integrate LLMs: Via VIER AI Gateway , companies use various Large Language Models conveniently and can also exchange them at any time.

• Tests & validation: Individual process steps or even complete agents can be simulated. This allows maximum reliability to be achieved.

• Seamless handover: With Human Handover, requests are seamlessly handed over to employees - including context and history.

• Connection APIs & Voice: Companies can easily integrate AI agents into CRM/ERP systems and make calls via VIER Cognitive Voice Gateway.

Don't wait, get started!

Traditional chatbots are primarily based on defined scripts and only respond reactively to input. AI agents, on the other hand, can communicate with customers in real time, overcome language barriers with real-time translations and even complete complex tasks autonomously. "The potential cost savings through process optimization are enormous," explains VIER CEO Rainer Holler. "Request processing times can be reduced by up to 40 percent and service costs by up to 30 percent. No company can afford to leave this potential untapped and - even worse - lose touch with the AI transformation both internally and externally! Users quickly get used to the convenient, personalized AI-based service. If you wait too long, you lose out on all levels."

AI-based, simple, reliable

With VIER AI Studio, AI agents are ready for use in just a few days and are able to process thousands of requests reliably and consistently in parallel. They respond empathetically, multilingually, contextually and in real time. Companies also benefit from secure, stable and scalable operation, including logging, monitoring and compliance. Analysis and feedback ensure helpful answers, inspiring CX and strong customer loyalty. "With AI Studio, companies are able to orchestrate many different AI agents for different tasks and processes," says Rainer Holler. "This creates AI-controlled teams that carry out various tasks within the company itself, but also in contact with customers. All AI agents are continuously and automatically optimized. This enables companies to achieve a completely new CX dimension!"

VIER AI Studio is now available.