Cognesys becomes part of VIER GmbH

cognesys GmbH develops software products for the semantic analysis of communication content, messages and texts. The company is a pioneer in recognizing customers' concerns and moods. "The semantic solutions from cognesys are the perfect addition to VIER's innovative product portfolio," comments VIER CEO Rainer Holler on the acquisition. The technology company VIER processes millions of contacts per month with its cloud-based end-to-end solutions for communication-based business processes.

Perfect complement in the field of AI-based speech analytics

The AI-based VIER technologies analyze natural language, assist in handling customer concerns and automate processes to relieve employees of repetitive tasks. The process developed and patented by cognesys is based on research findings from the so-called "cognitive sciences". These include language psychology, brain research and computational linguistics. This process enables a detailed understanding of speech and written content. It is used in the analysis and automated processing of service tasks in companies with high communication volumes. The products optimize customer communication, capture customer opinions on all media channels through semantic text mining and help with the automatic control of technology systems based on text or language information. "The combination of VIER's machine learning-based AI technologies and cognesys' patented, rule-based semantic analysis enables a new quality of recognition of customer concerns," says Rainer Holler, explaining the benefits of the merger. Dr. Bernd Schönebeck, founder of cognesys, adds: "This offers the possibility of semantic intelligence on an unprecedented level!"

Leading provider for semantic intelligence emerges

The acquisition makes VIER the leading provider of language analysis and semantic intelligence. VIER is the first and only provider to be able to offer enterprise customers completely new solutions in the field of semantic intelligence that increase the quality of results, improve analysis and lead to optimized customer understanding. "We are therefore significantly expanding our speech analytics capabilities by another important facet, making us the provider with the broadest portfolio for Conversational AI technologies!" confirms Rainer Holler.

VIER Cognesys will remain at the Aachen site

As part of the takeover, the company will continue to exist as part of VIER in Aachen. VIER Cognesys will be managed by VIER CEO Rainer Holler and Dr. Bernd Schönebeck. "Together with our growing team, we will expand our market position even further," says Rainer Holler. "Thanks to the technological and personnel expertise, we have come an important step closer to our goal of developing VIER into the leading European processor of contact-driven business processes!"