Optimized data analysis with the VIER Unified Dashboard

“The VIER Unified Dashboard is a great addition to our team in the office. It helps to bring the important values of telephony into the agents' focus,” confirms Daniel Schoenwald, TechLead in the Service Desk Center at Bechtle GmbH. 
The VIER Unified Dashboard is the first VIER product to use the new design system. Heiko Michael, Product Owner of the UX team, points out how important a good user experience is for the success of front-end applications: “A good UX design is crucial for the VIER Unified Dashboard, as it ensures that our users can access powerful data analysis effortlessly.”
The new dashboard provides a straightforward way to visualize and analyze relevant metrics and key performance indicators. This enables companies to recognize data patterns and make well-informed decisions that drive their business strategy. 

The highlights of the VIER Unified Dashboard:

• Customized dashboard creation: users can design dashboards according to their specific requirements. Whether monitoring the current contact volume in the contact center or analyzing outbound campaigns - our solution makes it easy to compile and customize dashboards for any evaluation objective.

• Flexibly configurable widgets: With a wide range of freely configurable widgets, including the VIER engage inbound wallboard, the VIER engage outbound campaign overview and the VIER engage outbound user ranking, users can compile widgets according to their requirements.

• Role and rights management: The dashboard offers comprehensive role and rights management to maintain control. Users can assign read rights, design rights or administration rights to ensure that their team has exactly the access rights they need.

• Informed decision making: The Unified Dashboard grants access to current monitoring values at any time to make informed decisions. Companies can monitor active calls, average call times and availability to continuously optimize their business strategy.

• High customizability: The platform offers high customizability by allowing the creation of any number of dashboards that can be grouped and shared as needed. Users have the freedom to create, share and organize different dashboards to their liking to give individual stakeholders the most value from their data.

• Efficient team collaboration: Clear role and rights management promotes efficient team collaboration. Each team member is given the appropriate access to work together on meaningful dashboards that improve the management of individual departments and thus increase overall performance.

Andreas Bierwirth-Kerl, Product Owner for Data Insights, adds: “With the VIER Unified Dashboard, we are ushering in a new era of data analysis. This innovative solution helps our customers to transform pure data into impactful insights - and thus optimize their business results.”