Intelligent customer communication: SNcom and VIER enter into strategic partnership

Last updated: 15.01.2026 09:00

The two customer communication experts VIER and SNcom entered into a strategic partnership at the beginning of 2026. The common goal is to offer companies innovative solutions for contact centers and customer communication in the areas of AI, migration and integration and to enable the smooth coupling of AI agents and Cloud PBX.

Through customized implementation and migration strategies for modern customer experience solutions, SNcom and VIER are working together to improve the accessibility of services and ensure the integrity of corporate data while making access to key applications more efficient. This should help companies and organizations to drive the transition to modern cloud solutions in an efficient, secure and targeted manner.

"A central component of our collaboration is the use of AI and intelligent AI agents," explains VIER CEO Rainer Holler. "Together, we are developing advanced automation solutions that handle routine tasks and take customer service to a new level. This enables faster response times and personalized experiences for end customers. Our partnership is therefore a real win-win for everyone involved," says Holler.

"I am also very pleased about the partnership with VIER GmbH," explains Claudia Hildebrandt, Managing Director of SNcom. "VIER's innovative solutions, combined with our integration and development expertise, enable powerful, seamlessly integrated solutions with real added value for our customers."

Strengthening digital sovereignty and working cost-efficiently

By coupling intelligent AI agents with cloud PBX systems, companies can further optimize their customer service and streamline internal processes. The solutions delivered by SNcom and VIER result in better accessibility and cost-efficient handling processes for companies of all sizes. What's more, for the customers of both providers, the collaboration makes a substantial contribution towards greater digital sovereignty and information security. From application development to implementation and integration through to operation, the building blocks for the overall solution come from Germany and Central Europe.

"With this partnership, we are combining our expertise with VIER's powerful software applications to create future-proof, scalable solutions that meet the requirements of digital transformation in customer service," comments Jörg Schwarz, Head of Sales & Marketing, SNcom. Philipp Grochowski, VIER Business Partner Manager AI, concludes: "With SNcom, we are gaining an experienced and innovative integration partner that brings our technological solutions to bear exactly where they create real, practical added value: in operational customer contact. Together, we can quickly transform individual requirements from the market into productive solutions - scalable, secure and from a single source."