VIER and Sematell form strategic partnership

The aim of the partnership is to create a seamlessly integrated ecosystem for modern customer service – from the initial contact to omnichannel routing and AI-supported processing of customer inquiries. The partnership focuses on the close technical integration of both systems – with shared workflows, API interfaces and coordinated use cases, particularly in regulated industries.

With this collaboration, the two established specialists are combining their technological strengths: VIER is contributing its proven omnichannel platform as well as its extensive expertise in the areas of voice technology, intelligent routing and AI integration. Sematell complements the joint solution with a powerful, domain-specific AI for the automated and high-quality processing of complex service requests by email. “The partnership with VIER is a real milestone for us,” explains Sven Kolb, CEO of Sematell. "Together, we offer customer service teams a fully integrated, AI-based solution that not only understands, but also makes intelligent decisions, freeing up human resources. We see enormous potential through this automation, particularly in industries such as energy, retail and insurance.

Rainer Holler, CEO of VIER, adds: "Sematell is a very good extension of our platform, which also represents another attractive option for our customers. We route customer inquiries to Sematell, where they are processed and answered intelligently. Together, we enable smart, scalable and secure processes that are needed for customer interaction today and in the future! The first joint customer projects are already in preparation."