VIER Human in the Loop🧒
Humans and AI Perfectly combined
The first solution for real-time human supervision via AI agents – for secure, efficient and trustworthy automated customer conversations.
Why Human in the Loop?
Efficiency meets responsibility
Human Oversight makes intelligent automation personal and reliable.
VIER Human in the Loop gives you full control over your AI-supported automation. Service employees control and monitor AI agents in a targeted manner, intervene when necessary and combine human expertise with the power of artificial intelligence. AI does not work in isolation here. It works in a team.
The result:
VIER Human in the Loop gives you full control over your AI-supported automation. Service employees control and monitor AI agents in a targeted manner, intervene when necessary and combine human expertise with the power of artificial intelligence. AI does not work in isolation here. It works in a team.
The result:
Maximize control and efficiency
Features for successful human oversight
Live status
Graduated quality indicators show where intervention makes sense – per chat and AI agent in real time.
Live summaries
Summaries and ratings in real time provide an immediate overview without the need for lengthy reading.
Self-service configuration
Emotional tonality and assistance functions can be easily defined and customized via prompt.
Your benefits
Secure control and compliance
Your AI agents always work under the supervision of your service employees. This prevents incorrect information, incorrect advice and automation bias. For maximum security and reliable compliance with regulatory requirements (e.g. EU AI Act).
More efficiency, lower costs
AI takes over end-to-end tasks, service employees maintain an overview and are only called in when urgently needed – this reduces costs and increases productivity and quality.
Better customer experience
Fast, precise and empathetic solutions through the interaction of humans and AI – for satisfied and loyal customers in the long term.
Frequently asked questions aboutVIER Human in the Loop
AI in use – but also under control?
Take full control of your AI-supported automation.
Our experts will be happy to show you in a personal appointment how your AI agents can become team players.
