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VIER Smart Dialog🤖

Answer requests
automatically

Revolutionize your telephone customer service with the Voicebot from VIER.

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The revolution in the contact center

With VIER Smart Dialog, the automation of telephone customer service reaches an unprecedented dimension and quality.

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By combining Generative AI with VIER CVG, your callers receive professionally correct, qualified answers or support 24/7. In order to be able to provide your own end customers with well-founded and qualified telephone support via the voicebot in accordance with the company's internal knowledge, you only need the prompts specialized for your use case.

  • Reduced workload without loss of quality

  • Reduced AHT

  • Availability around the clock

  • Qualified self-service

Functions for automated customer contact

  • Various LLMs possible

    Connection of various LLMs and pseudonymization possible via the VIER AI Gateway.

  • Simple API integration

    Easy to integrate into existing contact center infrastructures via interfaces.

  • No-code application

    Quickly build voicebots or AI agents with natural language without programming knowledge.

VIER Smart Dialog in figures

100%

No code

97%

Correctly recognized requests

100%

flexibilty

Your benefits

With VIER Smart Dialog, you can increase efficiency and reduce costs at the same time:

  • The bot takes care of simple requests so that your employees can concentrate on more complex matters.

  • This leads to a significant reduction in working hours without compromising service quality.

  • At the same time, you increase customer satisfaction through faster, targeted responses.

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VIER Smart Dialog in use

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Stefan Kühn

Chairman

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"

Digitization is no longer a dream of the future in customer dialogue. We are proud that we have been able to bring our Voicebot into regular use for this application. We would like to thank the district of Neumarkt for embarking on this journey with us and for supporting the development phase of the Voicebot in the region. We are proud that we were able to successfully implement the project.

"

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Willibald Gailler

Landrat

"

With the voicebot, we reduce waiting times on the hotline for customers who do not yet want to book their call bus via the app. And it enables us to keep service times stable. Neumarkt's on-demand services could benefit from this through higher passenger numbers.

"

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VIER Training Bot

Agent coaching meets AI

With the LLM-based voicebot, your employees can practice realistic customer conversations at any time – without a coach, without additional effort, available 24/7.

More about the VIER Training Bot

Frequently asked questions

Further information

A young woman with vibrant red hair wearing headphones stands in a futuristic, neon-lit environment with abstract visual elements in the background.

VIER webinar

05.06.2025 · 10 Uhr

Smart Dialog Voice: The right language for powerful AI – prompting made easy

How do you talk to a machine? VIER expert Hamdi Bozkurt shows you how to get the best out of voice AI with prompt engineering – in a practical way and with insights from OpenAI & Google.

Watch recording

Make your customer service available 24/7!

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