Intelligent
Voice control

An IVR (Interactive Voice Response) that understands what your customers want - intelligent, efficient and customer-oriented.

No more keystrokes at last!

AI instead of pressing a button

Intelligent pre-qualification and call control in natural language and without rigid IVR menus.

With our smart IVR:

Analyze calls in real time,
record concerns automatically,
forward them to the appropriate team or specialized bot.

VIER Smart IVR can be flexibly integrated and fully customized to your needs.

Arrange a demo

How Smart IVR works

Automatic intent detection

No keystrokes necessary
AI-based speech analysis instead of clicking through menus
Direct recognition of requests for invoices, product information or support cases
Time savings for customers and relevant information for your team

Proven technology and easy integration

VIER Smart IVR is based on the technology of VIER Smart Dialog, a tool for the simple creation of voicebots.

VIER Smart IVR can be easily combined with the omnichannel ACD VIER engage to intelligently pre-qualify and control calls. Integration with the VIER Copilot AI assistance system is also easy.

More about VIER engage

Data protection included

We meet the highest data protection standards in accordance with the GDPR, TKG and EU AI Act - monitored by our information security and data protection team (DIST).

Logos of certificates for software from VIER

100% GDPR-compliant processing of all data
Hosting in certified data centers in Germany and Switzerland
Highest standards for the protection of sensitive customer data
Comprehensive information security management, ISO 27001-certified

More about our data protection standards

VIER Smart IVR in figures

More than

100

Voices to choose from in many languages & styles to match the brand.

More than

> 90%

success rate

100%

GDPR compliant thanks to the use of the AI Gateway

What customers say

Alexander Marr

Specialist Coordinator Workforce and Analytics

"
The VIER engage Omnichannel ACD impresses with its structured architecture and seamless connection to all common systems. In our setup, we enhance this with the flexibility of powerful LLMs with VIER Smart Dialog. The VIER ACD makes it possible to identify missing information before the actual contact and, together with VIER Smart Dialog, to query it efficiently during the conversation with the customer.
"

Read our case study