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Tips, tricks and hints!
Our trainings for your success
VIER thinks beyond technology. We want to drive the evolution of every client and enable the optimal use of our intelligent software in your business. Our trainings raise your employees to a new level of competence! We offer introductory and in-depth training for different target groups.
VIER engage: Inbound
For successful work with VIER engage in inbound, we provide practical knowledge about the possibilities of call distribution and processing in the client. This includes the functions and configuration within certain permissions. Get to know the possibilities for statistics and evaluation!
VIER engage: Outbound
We make you fit for successful telephone campaigns! This includes the functions, the optimal configuration of the dialler, campaign operation, the possibilities of automatic call generation and success control. Do you want to supplement your campaigns with mass mailing of information and confirmations? No problem!
VIER engage: Quality
Monitorings, recordings and customer surveys are - if used correctly - essential elements for determining service performance and quality assurance. We will show you how to measure and secure these in a neutral and cost-saving way and how to raise the improvement potential of your employees. The use of intelligent solutions from VIER evolve can also be trained for this purpose!
VIER evolve
We show your employees how they can benefit from the support of AI-based assistance solutions. For example, the live transcription of the spoken word makes it much easier to process enquiries. Properly implemented and used, Assist & Automate solutions take sales and support to the next level and ensure high closing rates. Bots for automatic processing make your team's work even easier.
VIER evolve analyse
By using AI-based solutions such as Voice Analytics, Interaction Analytics and Emotion Analytics, you can learn more about the emotions and satisfaction of your customers - but also about the linguistic improvement potential of your employees. Used correctly, they reveal completely new insights and interesting optimisation potential. FOUR shows you how!
VIER Conferencing
Telephone and web conferences should also be part of everyday life for your customers and employees. We will show you how to create conferences with VIER, provide content and send invitations. Further functions make it possible to jointly edit documents and distribute results across locations.
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VIER PRODUCTS
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
Our mission
This is what you get
Whether in sales, support, consulting or clerical work: our trainings raise your employees to a new level of competence and improve the processing of your individual business case. This is how inspiring customer experiences are created.
Your target group
At VIER, employees, agents, team leaders, quality officers and responsible persons will find practical training for their respective needs, application scenarios and requirements. We are happy to take individual wishes or priorities into account.
Our expertise
VIER looks back on over 50 years of experience in using our software. We help you to optimise your options step by step and to go deeper and deeper into our solutions. We understand your business processes and help you adapt the configurations to changing requirements.
Technology with depth
Our software offers extensive possibilities and numerous configuration points. We will show you which settings you should adjust and when, in order to control and overview your communication process even better. You will be amazed!
When is a good time for you?
VIER offers training and coaching in different ways depending on the solution, target group, number of participants and desired scope. We focus entirely on your wishes and also take individual topics into account.
Where may we meet you?
We are happy to hold face-to-face meetings at your premises or at one of the VIER locations. In addition, we offer training via telephone and web conference or provide you with informative video tutorials and webinars.
We know the ropes!
More than 200 experts work at VIER. They have many years of experience in the use and configuration of solutions in everyday customer service and are happy to apply this knowledge to your specific business case. VIER imparts tips, tricks and tricks of the trade and thus expands your possibilities!
What can we do for you?
Would you like to explore training options for your team or get to know your contact person? Do you have questions about costs, dates, training content or certificates? Contact us!
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