Telephone hotline with Service number

At the beginning of the coronavirus crisis, older citizens in particular were at risk of social isolation and loneliness. The DRK Friends of the German Red Cross in and around Erkner, Berlin, wanted to remedy this situation and set up a telephone service for senior citizens in particular. The telephone counseling service offered by DRK-Freunde helps to break the social isolation of many people, especially older people, during the coronavirus crisis.

Since April 2, 2020, citizens in and around Erkner have been able to use a free number provided by the German Red Cross to talk to other people on the phone. VIER sponsors the service, which helps to break the social isolation of older citizens in particular. The local service number of the "DRK friends" can be reached daily from 6 p.m. to 7 p.m. and is free of charge for callers. They are randomly connected to one of twenty volunteer helpers from "DRK-Freunde" to talk about a wide range of topics, just as they might otherwise have done at the weekly market or in the bakery.