For insurance companies📝
Omnichannel customer service software
Omnichannel customer service software
Omnichannel customer
service software
For customer service that your insurants and your employees will love
less AHT
accessibility
integration
From acquiring new customers to reporting damage
Top availability and fast processing
Flexible service
With an omnichannel strategy and intelligent automation, you offer flexibility and efficiency.
Case-closing processing
Solve inquiries quickly and on first contact – with AI assistance for efficient employees.
Safe cloud solutions
Complete European solution: secure data, German cloud and local contacts included.
Hands-on experience
VIER in action at insurance companies
Tools for your customer service
Manage omnichannel easily
With our omnichannel contact center solution VIER engage, you can manage all contact channels in one interface. All contacts – whether calls, emails, chat requests or WhatsApp messages – are assigned automatically, across locations and based on skills.
AI assistance with consulting and query processing
With the AI-based VIER Copilot, your employees work via a single interface. On request, the Copilot displays data from third-party systems – for significantly faster customer processing:
AI agents for your service
With VIER AI Studio, you can create GenAI-based AI agents for phone, chat, WhatsApp, email, etc. Automate service processes with intuitive low-code workflows, integrate existing systems seamlessly and create scalable customer experiences – quickly, securely and flexibly.
Customer testimonial
Simone Krüger
Head of Customers Division
"With the VIER engage Omnichannel ACD and our innovative ideas, we are now in a position to respond to our customers' needs on an ad hoc basis.
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Use case
With AI from consultation to completion
Discover in our use case example how insurance claims can be processed efficiently and resolved end-to-end with AI Agents.
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