With the AI-based VIER Copilot, your employees work via a single interface. On request, the Copilot displays data from third-party systems – for significantly faster customer processing:

• Live transcription of incoming calls

• Automatic documentation and recording of relevant information

• Display of current customer data from the CRM in the client

• Better employee experience thanks to AI support

With VIER AI Studio, you can create GenAI-based AI agents for phone, chat, WhatsApp, email, etc. Automate service processes with intuitive low-code workflows, integrate existing systems seamlessly and create scalable customer experiences – quickly, securely and flexibly.

• Less processing effort thanks to intelligent automation

• Quick creation of individual AI agents without programming effort

• Scalable service across all channels

Our tool enables automated customer surveys directly after a contact – via voice system or e-mail. Without effort, without delay, but with measurable results. The cloud-based solution is billed flexibly on a pay-per-use basis.

• Reach a large number of customers in the shortest possible time.

• The neutral data collection delivers meaningful and representative results.

• Survey results are available in real time.

• Attractive and economical alternative to written surveys.