VIER Scorecards👉📝✅
Digital
Coaching sheets
Digital coaching and assessments for contact center agents – simple, secure and ready to use.
VIER scorecards
Design digital & efficient coaching sessions
In many contact centers, coaching and evaluation processes are still paper-based, unstructured or difficult to evaluate. VIER Scorecards brings structure and efficiency to your quality processes: Create, manage and analyze employee evaluations – digitally, transparently and securely in the cloud.
100% self-service
Create individual evaluation forms without programming effort.
Convenient implementation
Conduct coaching sessions centrally and transparently – with your own employee access if required.
Clear reporting
Analyze and optimize results immediately.
The most important features
What VIER Scorecards can do
Form editor
Conveniently design your own coaching and evaluation forms for your agents.
Teams & Organizations
Easily manage teams and employees and control your service providers.
Dashboard
All evaluations at a glance – individual evaluations or team comparisons.
VIER Scorecards in figures
suitable for remote use
Time saving
Paper
Your benefits
Efficiency & speed
Customer testimonial
Georg Riha
Project coordinator
"The use of VIER scorecards has led to a significant increase in efficiency. Moving away from time-consuming Excel spreadsheets to dynamic and user-friendly scorecards has reduced processing time by 50%. This is not only preferred by the quality team, but also saves valuable time in archiving and managing the data.
"
Frequently asked questions
Further information
Find out more about how you can coach your agents efficiently and qualitatively.
One click to digital coaching!
