AI-Powered Customer Communication: EITCO and VIER Pool Their Expertise

Last updated: 28.09.2026 09:00

The European IT consultancy EITCO and the German technology company VIER have formed a partnership. Together, they help companies and public organizations integrate modern customer communication with end-to-end digital business processes.

This partnership combines VIER’s innovative AI-based customer service solutions with EITCO’s product-agnostic digital transformation consulting, software development, and integration expertise. A particular focus is on the digital transformation of business processes as well as solutions for document management and enterprise content management. As part of the partnership, EITCO contributes its experience in consulting, design, and implementation of sophisticated digital transformation projects, taking a product-agnostic approach. VIER complements this expertise with powerful AI technology for intelligent customer communication. This includes AI-based solutions for the automation, analysis, and optimization of service and communication processes, as well as employee assistance systems, intelligent process automation, and AI agents. The goal of the collaboration is to develop tailor-made solutions that are geared toward the specific needs of customers.

Integrating Customer Communication with Digital Business Processes

“Artificial intelligence realizes its full potential when it is meaningfully integrated into existing processes and information structures. This is precisely where our partnership comes in. By combining digital transformation consulting, technological implementation expertise, and AI, we create solutions that provide our mutual customers with sustainable support for their digital transformation and unlock new efficiency potential,” explains EITCO Managing Director Kevin Rhinow. “Our collaboration focuses on application scenarios in which customer requests are not handled in isolation but are linked to downstream business and document processes,” adds VIER CEO Rainer Holler. “For example, our AI solutions recognize and structure incoming inquiries, provide information from connected systems, and forward inquiries precisely to the right destination. In addition, AI-based assistants support employees in processing these inquiries. This reduces processing time, minimizes media breaks, and improves the customer experience.” Together, they develop solutions that meaningfully integrate communication channels, specialized procedures, document processes, and existing IT systems. Customers thus benefit from a holistic approach, ranging from process analysis and integration to productive deployment. The solutions are tailored to the customers’ actual processes and seamlessly integrated into existing system landscapes. Companies and public organizations benefit from clear lines of responsibility, streamlined coordination, and a shared network of contacts for consulting, integration, and AI technology.

“With EITCO, we are gaining a partner that doesn’t start digital transformation with technology, but rather with the clients’ specific processes and requirements,” concludes Philipp Grochowski, Business Partner Manager AI at VIER. “The combination of product-agnostic consulting, many years of experience in complex digital transformation projects, and our innovative technology portfolio—hosted and developed in Germany—creates the ideal conditions for intelligently integrating customer communication with existing business, document, and operational processes. In this way, AI becomes not just an isolated add-on tool, but an effective component of end-to-end digital workflows.”