Grüezi👋
Looking for an Easy Contact Center?
VIER offers an innovative and reliable complete solution, hosted in Switzerland.
Welcome to Europe's best cloud contact center
We offer you secure contact center software that grows with your needs and that your employees will love.
With VIER's complete solution, your customers are free to choose their preferred communication channel, your employees work as effectively and task-oriented as possible and you have access to customized reports for up-to-the-minute insights.
With VIER's complete solution, your customers are free to choose their preferred communication channel, your employees work as effectively and task-oriented as possible and you have access to customized reports for up-to-the-minute insights.
More than
million contacts a day
More than
concurrent calls on our platform
More than
satisfied customers
The functions for the best service
ACD Voice
ACD Non-Voice
Distribute and process written requests and work items from other systems.Outbound dialer
Customers who trust us
VIER makes contact-based business processes more efficient and delivers measurable results. Find out more in our references and success stories about how our intelligent software supports your employees in customer contact and increases your customers' satisfaction!
EnBW
EnBW is convinced that a good customer experience needs a good employee experience. Working with the ACD from VIER engage, this is how excellent customer service is created - and has been since 2016!
CEWE
The photo service provider relies on service transparency and uses VIER to handle all enquiries on 20 hotlines.
ADAC
Through its collaboration with VIER, ADAC has improved its accessibility and implemented a complex routing system that enables faster processing of requests.
Helvetia
With VIER engage, Microsoft Teams, SAP and callback management, Helvetia's customer service experience has reached a whole new level.
Many satisfied customers
Simone Krüger
Head of Customers Division
"With the VIER engage Omnichannel ACD and our innovative ideas, we are now in a position to respond to our customers' needs on an ad hoc basis.
"
Alexander Marr
Specialist Coordinator Workforce and Analytics
"For me, there are three essential advantages that distinguish the VIER solution positively from other technologies on the market: Effort, customer satisfaction and speed.
"
Norbert Prosser
"It's important for us to have a partner who understands that it's not just about handling calls, but also emails, video and chat inquiries!
"
Your benefits
GDPR and EU AI Act compliant
All processes and all our applications comply with the provisions of the GDPR. Our AI applications already meet the requirements of the EU AI Act. We are ISO27001 certified.
Stable and reliable
We are certified by Telekom Zero Outage. We work according to defined ITIL standard processes. We offer an Escalation Manager service that is available 24/7, 365 days a year.
Best cloud service from home
Our expertise is convincing! We have over 25 years of experience as a provider of a cloud-based contact center solution and offer you reliable on-site support around the clock.
One queue for all channels
Our software determines the priority of your customer concerns across all communication channels, also with the help of data from other sources.
Individually customizable
The right system for every use case! Our software has a modular structure and can be easily adapted to your needs.
Do you have any questions?
