VIER Training🏋️
Training for every target group
We want to enable our customers to make optimum use of our intelligent software. Our training courses raise your employees to a new level of competence! We offer introductory and in-depth training for various target groups.
VIER engage Inbound
For successful inbound work with VIER engage, we provide practical knowledge about the options for call distribution and processing in the client. This includes the functions and configuration within certain authorizations. Get to know the options for statistics and evaluation!
VIER engage Inbound
For successful inbound work with VIER engage, we provide practical knowledge about the options for call distribution and processing in the client. This includes the functions and configuration within certain authorizations. Get to know the options for statistics and evaluation!
VIER engage Outbound
We make you fit for successful telephone campaigns! This includes the functions, the optimum configuration of the dialer, campaign operation, the options for automatic call generation and success monitoring. Do you want to supplement your campaigns with the mass mailing of information and confirmations? No problem!
Quality assurance with VIER engage
When used correctly, monitoring, recordings and customer surveys are essential elements for determining service performance and quality assurance. We show you how you can measure and secure these in a neutral and cost-saving way and how you can leverage the improvement potential of your employees. The use of intelligent solutions from VIER evolve can also be trained for this purpose!
AI based support
We show your employees how they can benefit from AI-based assistance solutions. Tools such as Live Transcription make it easier to process inquiries, while automation solutions boost sales and support. Bots also simplify teamwork. AI technologies such as Voice Analytics and Speech Impact offer insights into customer satisfaction and the linguistic improvement potential of your employees, creating new opportunities for optimization.
Conferencing
Telephone and web conferences should also be part of everyday life for your customers and employees. We will show you how to create conferences with VIER, provide content and send invitations. Other functions make it possible to work on documents together across locations and distribute results.
Our promise
Torsten Pfeiffer
Product Trainer
"At VIER, employees find practical training for VIER solutions! We are happy to take individual wishes or priorities into account. Get in touch with us!
"
Your benefits
Our mission
Whether in sales, support, consulting or processing: our training courses raise your employees to a new level of competence and improve the processing of your individual business transactions. The result is an inspiring customer experience.
Your target group
At VIER, employees, agents, team leaders, quality officers and managers can find practical training courses for their respective needs, deployment scenarios and requirements.
Our expertise
VIER has over 50 years of experience in using our software. We help you to optimize your options step by step and get deeper and deeper into our solutions.
Technology with depth
Our software offers extensive options and numerous configuration points. We will show you which adjustments you should make and when.
When does it suit you?
VIER offers training depending on the solution, target group, number of participants and desired scope. We focus entirely on your wishes and also take individual topics into account.
Where can we meet you?
We are happy to hold face-to-face training sessions at your premises or at one of the VIER locations. We also offer training via telephone and web conference, video tutorial or webinar.
We know our way around!
More than 200 experts work at VIER. They have many years of experience in the use and configuration of solutions in everyday customer service.
What can we do for you?
Torsten
Pfeiffer
Product Trainer
