Integrations🔗
Third-party systems easily integrated
Third-party systems easily integrated
Third-party systems
easily integrated
VIER integrates seamlessly into your existing system landscape – from CRM and ERP to ticketing and collaboration solutions.
Flexible integrations
VIER connects your system landscape
VIER can be flexibly integrated into your existing IT infrastructure – for seamless customer service.
CRM & customer data
Connect your existing CRM systems and make customer data available where it's needed.
Ticketing & service
Integrate your service processes and handle tickets, cases, and work items directly while interacting with customers.
Collaboration
Integrate communication and collaboration solutions, such as Microsoft Teams, into your service processes.
Integration of Microsoft Teams
Connect Microsoft Teams to your customer service – for a better overview of team status and availability.
Bidirectional status synchronization
Status changes in ACD and in Microsoft Teams automatically trigger synchronization – in both directions.
Find the right people quickly
Microsoft Teams users appear in the Professional Client and can be searched for.
Initiate direct communication
Inquiries, call transfers, and contact requests can be initiated directly from the contact center.
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Custom integration available upon request
In addition to standard integrations, other systems can be connected via open, web-based interfaces. We'll work with you to determine whether and how this works for your specific use case.
VIER Unified Desktop
Your systems in one place
Your employees should focus on your customers – not on searching for information.
The Unified Desktop brings information from your integrated systems together in one place. Customer and case data are immediately available, and actions and workflows can be initiated directly from there – without any media breaks.
Our case study with Helvetia shows how this works in practice.
The Unified Desktop brings information from your integrated systems together in one place. Customer and case data are immediately available, and actions and workflows can be initiated directly from there – without any media breaks.
Our case study with Helvetia shows how this works in practice.