Use case🔍
Real conversations with AI agents
Real conversations with AI agents
Real conversations
with AI agents
The (r)evolution of voicebots: Discover how speech-to-speech agents enable natural conversations – with interruptions, topic shifts, and seamless language switching.
Use case
Innovative travel consultation with a speech-to-speech agent
In conversation
What the real-time voicebot can do
A caller contacts the travel consultation service because she needs an extra suitcase for her upcoming trip to Japan. During the conversation, several issues come up at once:
A speech-to-speech agent takes over the consultation and handles all three issues in the same conversation. The following three steps demonstrate how this works in detail.
A caller contacts the travel consultation service because she needs an extra suitcase for her upcoming trip to Japan. During the conversation, several issues come up at once:
A speech-to-speech agent takes over the consultation and handles all three issues in the same conversation. The following three steps demonstrate how this works in detail.
Part 1
Listening, understanding, and reacting
The caller would like to book an additional piece of luggage for her trip to Japan. The agent asks her for her date of birth – but in the middle of the conversation, she remembers something else and jumps to two new topics before providing the information.
Shortly afterward, the caller provides the information – the agent confirms her identity and continues with the original request.
The caller would like to book an additional piece of luggage for her trip to Japan. The agent asks her for her date of birth – but in the middle of the conversation, she remembers something else and jumps to two new topics before providing the information.
Shortly afterward, the caller provides the information – the agent confirms her identity and continues with the original request.
Part 2
Completing tasks and switching languages
While the additional piece of luggage is being entered into the system in the background, the conversation continues as usual: The caller asks about import regulations for food items she would like to bring with her – and spontaneously requests an answer in Japanese.
While the additional piece of luggage is being entered into the system in the background, the conversation continues as usual: The caller asks about import regulations for food items she would like to bring with her – and spontaneously requests an answer in Japanese.
Part 3
Resolving or handing over seamlessly
Finally, the agent brings up the third issue on its own – one that the caller had only mentioned in passing at the very beginning: a possible trip in the fall.
The conversation ends without any of the three concerns being overlooked.
Finally, the agent brings up the third issue on its own – one that the caller had only mentioned in passing at the very beginning: a possible trip in the fall.
The conversation ends without any of the three concerns being overlooked.
How we make it possible
With the right LLM model within VIER AI Studio and the use of the VIER Cognitive Voice Gateway, anyone can create speech-to-speech agents.
How natural is your bot?
Schedule a no-obligation demo, and we'll show you how to create natural conversations using speech-to-speech agents.
