Industries 💼
Service solutions for every industry
Customized solutions for business processes in your industry
Industries in focus
Contact center solutions for insurance companies
Customer dialog software from VIER offers insurance companies optimized workload management, automated concern recognition, AI automation for customer self-service – all from the German cloud.
Contact center solutions for the tourism industry
Next-level consultation and secure accessibility for advice and support: Ensure your accessibility through intelligent service numbers and take advantage of the possibilities of AI-based issue detection.
Contact center solutions for energy suppliers
Whether with or without AI: Intelligent service inspires your customers, relieves your employees and brings power even to complex processes!
Contact center solutions for financial service providers
Secure, confidential, and efficient processing in the financial industry
Contact center solutions for the logistics industry
With solutions by VIER, you ensure cross-location accessibility of your logistics service, whether in Germany or throughout Europe.
Contact center solutions for insurance companies
Customer dialog software from VIER offers insurance companies optimized workload management, automated concern recognition, AI automation for customer self-service – all from the German cloud.
Contact center solutions for the tourism industry
Next-level consultation and secure accessibility for advice and support: Ensure your accessibility through intelligent service numbers and take advantage of the possibilities of AI-based issue detection.
Contact center solutions for energy suppliers
Whether with or without AI: Intelligent service inspires your customers, relieves your employees and brings power even to complex processes!
VIER in action
Around the world with bots and ACD
The successful cruise operator nicko cruises has been relying fully on the cloud-based omnichannel ACD from VIER since 2018 and is currently expanding its contact offering for customer service and sales with voice and chatbots from VIER.
Service power with AI assistance thanks to VIER Copilot
With an automatic call summary from VIER based on generative AI, not only is the effort for agents at EnBW noticeably reduced – the quality of the call summary and thus its benefits increase considerably. Thanks to VIER Copilot!
Optimized e-mail routing
With the help of an NLU solution from VIER Cognesys, the e-mail processing of Deutsche Post DHL Group's dunning process has become much faster and has noticeably reduced the workload for staff.
Improving leadership skills at RWE
RWE uses innovative management development with VIER Speech Impact.
Automatic call distribution at Hellmann
Hellmann Logistics opted for VIER engage for its "Road & Rail Telephone Service". Thanks to the cloud-based software, they were able to react quickly to changes and current trends.
Scalable inbound and outbound
Hannoversche Versicherung operates telephone service and campaigns inbound and outbound with VIER engage.
Simplified system landscape
TeamBank switches to VIER engage for efficient inbound and outbound customer service, automated campaigns and a user-friendly interface.
Perfect CX with ACD, Teams & SAP
With VIER engage, Microsoft Teams, SAP and callback management, the customer experience of Helvetia's customer service has reached a whole new level.
NLU in action
Automated e-mail processing at IKK classic with VIER Semantic Intelligence.
Optimization of customer service
On the way to digital customer service with VIER engage: rhenag uses VIER's virtual ACD to improve customer service and expand its telephone service to regional centers.
Digitizing customer service
Stadtwerke Lübeck has digitized its customer service with VIER engage. Where there used to be a paper war, contacts are now processed automatically, across all channels and based on skills.
Around the world with bots and ACD
The successful cruise operator nicko cruises has been relying fully on the cloud-based omnichannel ACD from VIER since 2018 and is currently expanding its contact offering for customer service and sales with voice and chatbots from VIER.
Service power with AI assistance thanks to VIER Copilot
With an automatic call summary from VIER based on generative AI, not only is the effort for agents at EnBW noticeably reduced – the quality of the call summary and thus its benefits increase considerably. Thanks to VIER Copilot!
Optimized e-mail routing
With the help of an NLU solution from VIER Cognesys, the e-mail processing of Deutsche Post DHL Group's dunning process has become much faster and has noticeably reduced the workload for staff.
Our solutions – tailored for your industry?
