Service solutions for every industry

The successful cruise operator nicko cruises has been relying fully on the cloud-based omnichannel ACD from VIER since 2018 and is currently expanding its contact offering for customer service and sales with voice and chatbots from VIER.

With an automatic call summary from VIER based on generative AI, not only is the effort for agents at EnBW noticeably reduced – the quality of the call summary and thus its benefits increase considerably. Thanks to VIER Copilot!

With the help of an NLU solution from VIER Cognesys, the e-mail processing of Deutsche Post DHL Group's dunning process has become much faster and has noticeably reduced the workload for staff.

RWE uses innovative management development with VIER Speech Impact.

Hellmann Logistics opted for VIER engage for its "Road & Rail Telephone Service". Thanks to the cloud-based software, they were able to react quickly to changes and current trends.

Hannoversche Versicherung operates telephone service and campaigns inbound and outbound with VIER engage.

TeamBank switches to VIER engage for efficient inbound and outbound customer service, automated campaigns and a user-friendly interface.

With VIER engage, Microsoft Teams, SAP and callback management, the customer experience of Helvetia's customer service has reached a whole new level.

Automated e-mail processing at IKK classic with VIER Semantic Intelligence.

On the way to digital customer service with VIER engage: rhenag uses VIER's virtual ACD to improve customer service and expand its telephone service to regional centers.

Stadtwerke Lübeck has digitized its customer service with VIER engage. Where there used to be a paper war, contacts are now processed automatically, across all channels and based on skills.