Practical AI knowledge
for businesses

What is Generative AI and what can this technology be used for? What are the advantages and hurdles of using it? Find out more in this article.

What are chatbots and how are they used in contact centers? Find out more about it in this article.

At the Customer Service Summit 2025, Svenja Kinzel gave a presentation on how AI is transforming customer service – through automation, smart assistance, and personalized experiences. Watch the recording now!

Find out in our webinar how your company can use AI and LLMs safely and what benefits this will bring you. The experts from VIER will show you which technical tools will support you in the safe, legally compliant use of AI and what the EU AI Act has to do with your business.

The EU AI Act has been in force since the beginning of August 2024 - and for companies this means: action is needed! Now is the time to adapt your strategies to ensure legal compliance and avoid prohibited AI practices.

AI has long been a reality in companies – but as it becomes more widespread, regulatory pressure is also growing. This webinar offers guidance in the legal jungle and shows how companies can act with transparency and responsibility.

One urgent security issue at the moment is the implementation of the EU AI Act - and therefore the protection of personal data through anonymization and pseudonymization. Tip: There is technical support for this.

The EU AI Act is here! Is this the new GDPR? How difficult is it to meet the requirements? Tim Ebner discusses this with Sirke Reimann, CISO of VIER, in the latest episode of his Datendurst podcast.

Cyber threats are becoming increasingly sophisticated. This means that our defenses must become smarter as well.

VIER experts Sirke Reimann and Hamdi Bozkurt show how companies can shape the use of generative AI (GenAI) in accordance with the EU AI Act. Using practical examples from customer service, they explain strategies for maintaining data security, reducing legal risks and using compliance as a driver of innovation.

Find out in our webinar how your company can use AI and LLMs safely and what benefits this will bring you. The experts from VIER will show you which technical tools will support you in the safe, legally compliant use of AI and what the EU AI Act has to do with your business.

What is the EU AI Act? Who does it affect? Who has to comply with what and when - and is there any technical support? The two VIER experts Sirke Reimann and Dr. Ralf Nikolai provide clarity and name the do's and don'ts.

The EU AI Act provides for the categorization of AI systems into risk groups. Many systems in customer service will probably be categorized as "minimal risk" or "limited risk".

Previously, the legal requirements for the use of AI in customer service were primarily shaped by laws and regulations governing the processing of customers' personal data. With the EU AI Act, additional regulations have been introduced.

In this interactive session, you will experience how the use of AI agents does not simply mean automation, but paves the way for a completely new understanding of teamwork – between man and machine.

We are currently experiencing rapid growth and major advances in AI agents. It's all about collaboration, coordination and new, individualized offers.

Harald Henn shows how Agentic AI intelligently networks company systems, coordinates tasks independently and creates new potential and challenges for companies in the process.

Service expert Harald Henn explains the opportunities and risks of Agentic AI in customer service.

Experience shows: The success of chatbots depends not only on the technology - but above all on how chatbots are planned, introduced and further developed. Here are a few tips.

AI-based training bots offer fascinating new opportunities for reflection, training and coaching in companies.

With the introduction of chatbots and voicebots, you can automate numerous processes in order to act more efficiently and customer-oriented. Here are 10 typical processes that are particularly suitable for automation using bots.

The majority of customer enquiries are still made by telephone in 2023. The problem: dealing with telephone enquiries is personnel-intensive and sometimes difficult to plan.

The extremely powerful AI chatbot ChatGPT is the talk of the world – but what are the benefits of using it specifically in customer service?

Good prompt engineering is the basis for ensuring that an AI system works precisely, consistently and in a customer-oriented manner. Here are the most important strategies and practical tips for those responsible for using or introducing AI in everyday service.

Prompting - this means entering a prompt or question into the AI solution so that it provides a correct and useful answer. But how does this work in practice? Here are five tips for clever prompting!

Good prompts are the key to the effective use of generative AI. Learn how to empower employees to work productively with AI – from prompt engineering to intelligent task distribution.

How do you talk to a machine? VIER expert Hamdi Bozkurt shows you how to get the best out of voice AI with prompt engineering – in a practical way and with insights from OpenAI & Google.

AI is more than just a tool for quickly answering questions – it can uncover in-depth patterns and thought processes. This requires the right prompts.

If you've ever wanted to know how to give an AI better instructions or ask better questions, we recommend getting help from an AI!

The VIER AI Strategy Canvas helps you develop your own AI strategy in a structured, practical way that is tailored to your company.

Artificial intelligence has now reached a high level of maturity. For companies, the focus is therefore no longer on technology, but on reliable ROIs and data sovereignty. Trial and error is a thing of the past.

Customer service teams are confronted with a flood of AI promises – but not every solution is suitable for every maturity level. At the Service & Sales Summit 2025, Daniel Krantz, VIER Vice President AI, showed how you can classify your current maturity level, select the right AI tools and develop step by step into the agentic web.

Sarah Rickes presents four practical scenarios from VIER that illustrate how companies can measurably increase their service quality, optimize customer experiences and make good use of AI in coaching.

AI: Yes – but safe! In this session, we will present the AI Gateway and VIER GPT. You will learn how companies can integrate generative AI in a data protection-compliant, secure and scalable way. It's worth being there!

At the end of 2022, ChatGPT appeared, a generative language model that eclipsed all previous ones. But what is different about ChatGPT?