News from VIER

With the acquisition, VIER is expanding its own cloud-based portfolio with attractive on-premise solutions and can also offer hybrid solutions.

Customer service with AI automation from a single source: the two technology companies VIER and Sematell have entered into a strategic partnership.

Daniel Krantz is the new Vice President AI at technology company VIER and is responsible for the strategic development of AI activities, the product portfolio and the development of new business areas and partnerships.

The technology company VIER has gained a new partner for the distribution of VIER's innovative contact center solutions and AI-based products: the system integrator Solvion.

In order to open up new markets together, the technology company VIER and PMG AG, experts in acoustic communication and brand management, have now entered into a close partnership.

How can the proportion of women in IT be increased? VIER expert Edna Kropp has been working on answering this question for a long time. At the beginning of March, she was honored by Federal President Frank-Walter Steinmeier for her voluntary commitment.

Carsten Fiegler is now taking over the position of Vice President Business Communications at the technology company VIER.

What is the status of digitization in customer service? The Contact Center trend study answers these and other questions.

With automated solutions from VIER, customer feedback can be collected and evaluated in large numbers, quickly, cost-effectively and neutrally.

A study shows what consumers expect from chatbots. VIER Smart Dialog fulfills everything!

With the entry into force of the AI Regulation (EU AI Act), extensive requirements apply to companies that use AI solutions such as chat/voicebots etc. VIER AI Gateway is the solution - legally compliant and transparent!

The technology company VIER and the e-mail management specialist INEXSO are working in close partnership to optimize the processing of written customer inquiries for joint customers.

The technology company VIER and the network operator questnet signed a partnership agreement in mid-April for the global distribution of the cloud-based contact center platform VIER engage ACD and VIER's AI solutions.

In customer service, AI can reduce the workload of specialist staff, increase efficiency and deliver better service results. Under the motto "AI for everyone!", VIER is presenting innovative, AI-based solutions at the CCW trade fair that lead to greater efficiency in day-to-day service.

VIER GmbH proves its commitment to information security with ISO 27001 certification.

To continue this success in North America, VIER is now offering VIER CVG in Atlanta, Georgia, in addition to the Frankfurt am Main location.

With the Unified Dashboard, VIER offers comprehensive visualization and analysis of communication and other business data, consolidating its position as a pioneer in the industry.

The technology company VIER with its innovative AI-based solutions is for the second time part of AppliedAI's "German AI Startup Landscape".

The AI-based automation solution VIER Copilot offers completely new possibilities for the efficient processing of customer concerns: it supports real-time processing, reduces AHT and lowers the error rate.

In order to be able to answer telephone enquiries automatically and intelligently, VIER released the product "VIER Smart Dialog" on 13 June 2023. For this purpose, the powerful bot ChatGPT from OpenAI was connected to the "VIER Cognitive Voice Gateway".

As a long-standing partner of Deutsche Telekom, VIER has successfully completed the comprehensive certification process for the "Zero Outage" quality initiative.

As one of the first providers worldwide, VIER enables telephone conversations with ChatGPT and thus also makes the AI bot available as a voice version.

VIER has ported several hundred value-added service numbers. outbox now offers VIER's customer service and AI services to its customers.

VIER GmbH, headquartered in Hanover, has acquired a majority stake in the Aachen-based software company cognesys GmbH, thereby strengthening its product range in the areas of semantics and process automation.

It's a good tradition at VIER to take to the road at least once a year for a good cause and run a good number of kilometers for the "Muko Run". This worked out again in 2024.

According to two recent surveys conducted by Bitkom Research on behalf of the digital association Bitkom, around three quarters of respondents see benefits rather than risks in artificial intelligence. Just under a quarter see AI as more of a threat.

This Christmas, VIER will once again donate to two organizations instead of giving gifts to its customers.

The "KI Circle" of the business newspaper "Handelsblatt" is an exclusive network for decision-makers who are dealing with AI transformation in their organization.