VIER und Outbox vertiefen Zusammenarbeit

Carrier Grade Voice Platform: VIER GmbH and outbox AG deepen cooperation

In the course of the cooperation, VIER has ported several hundred value-added service numbers. In addition, outbox now offers its customers VIER's customer service and AI (artificial intelligence) services.

The Cologne-based telephone provider outbox AG and the nationwide operating VIER GmbH had already been working together in the area of value-added services for several years. This was deepened at the beginning of the year: In the course of expanding its voice volume, VIER has also been using outbox's highly available, redundantly designed carrier grade voice platform since the turn of the year. It can scale up to tens of thousands of simultaneous calls at any time. Several hundred of VIER's 0800 and 0180 value-added service numbers were successfully ported.

As part of the cooperation, outbox AG now conversely offers its customers the services of the VIER omnichannel contact centre solution "engage" and the integrated AI products. In doing so, outbox supports all VIER voice services, from the classic SIP carrier grade trunk to the integration of Microsoft Teams via the Voice as a Service product.

"Our cooperation is characterised by mutual trust in all areas," explains Bernd Schlägel, Chairman of the Board of outbox AG and responsible for Finance and Sales. "The broad experience on both sides is the basis for successful customer projects. With the activation of new value-added service numbers and the addition of capacity for VIER's telephony solutions, our cooperation enters a new dimension. Customers benefit from the seamless integration of our systems." VIER CEO Rainer Holler adds: "We are pleased about the good relationship of trust with outbox and the expansion of our cooperation. This will allow us to successfully implement joint projects for our customers in the area of service numbers, in our contact centre product VIER engage as well as in the fast-growing AI area."

About outbox AG

For over 15 years, outbox AG, based in Cologne, has been building and operating software-based solutions around the needs of telecommunications providers on their own NGN network. The focus is on scalable automation and user-friendliness. Through the continuous development of products and services, outbox AG also offers VoIP solutions for companies. The product range additionally includes the provision of telephone numbers from all 5,204 German dialling codes on the company's own porting code as well as service numbers and international telephone numbers from over 30 countries. The carrier grade voice platform reliably transports several billion minutes per year and scales dynamically with customer growth: All wholesale products for the voice telephony solution come from a single source.
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About VIER GmbH

VIER rethinks customer dialogue and communication. VIER was created in 2021 from the staggered merger of 4Com, Parlamind, Voixen, Lindenbaum and Precire. In 2022, Cognesys was added. VIER's solutions and products improve customer experience and user experience. VIER combines artificial with human intelligence, expertise with intuition, years of experience with innovation and research. VIER's intelligent solutions analyse, assist and automate contact-based business processes in all industries. They elevate employees to a new level of competence. On the VIER technology platform, the company orchestrates communication, dialogue and task processing with its partners. It is the only platform from Europe for complete end-to-end solutions – secure data, German cloud and local service included!

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