Contact
Technology
Our partners
Boost.ai
Boost.ai is a Scandinavian software company specialising in Conversation Artifical Intelligence. With a relentless commitment to machine learning, they have developed the world's most comprehensive software for building, implementing and operating digital advisors.
INEXSO
The email solution of our technology partner INEXSO allows for the management as well as intelligent prioritisation, distribution and processing of emails up to the case-closing automatic reply. To achieve this with a high degree of reliability, the INEXSO ERM has an interface to the VIER NLU as well as the semantic analysis of VIER Cognesys.
opcyc
Our technology partner opcyc develops workforce management solutions for the planning of 20 to 20,000 employees. With its functional areas, opcycWFM handles tasks such as forecasting, shift planning and staffing, as well as all other essential processes that characterise daily operations.
Rasa
Rasa provides flexible AI software for the development of text and voice-based assistants. It is used by developers, conversational teams and companies worldwide. It enables the pre-qualification as well as the case-closing processing of enquiries in chat and voice dialogue.
Surfly
Our Dutch technology partner Surfly develops co-browsing and video technology for online consulting on the web. This allows live consulting of customers and prospects across locations, for example via video chat, joint navigation on websites and joint processing of documents such as contract documents.
VIER Cognesys
VIER Cognesys GmbH has a patented semantic NLU (natural language understanding) platform. The innovative team develops solutions for speech and text-based applications such as concern recognition and satisfaction measurement with a focus on the service sector.
virtualQ
virtualQ's intelligent queuing and callback management optimises the utilisation and accessibility of service centres using algorithms based on machine learning and data science. The goal is to achieve the best possible agent utilisation with maximum availability and customer satisfaction. In addition, call peaks are smoothed and optimally distributed. Queues are virtually eliminated.
Our references
EXCITED CLIENTS
VIER Product Showcase
The new standard in customer interaction
We are VIER and technology is our DNA! VIER offers communication technology from a single source: from hardware to software, from the idea to the solution. We deliver high-tech from Germany for Europe and the world. Our innovative AI solutions from the cloud ensure real dialogue and proximity to the customer on our platform. On all communication channels. In this way, our technology enables the optimal processing of every contact from start to finish and ensures inspiring customer experiences!
We are VIER and technology is our DNA! VIER offers communication technology from a single source: from hardware to software, from the idea to the solution. We deliver high-tech from Germany for Europe and the world. Our innovative AI solutions from the cloud ensure real dialogue and proximity to the customer on our platform. On all communication channels. In this way, our technology enables the optimal processing of every contact from start to finish and ensures inspiring customer experiences!
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Technology-driven Customer Interaction
This is what you get
We make your contact-based business processes more efficient and the user experience measurably better. Whether in consulting, sales or processing: our intelligent software keeps your employees' backs free in customer contact.
Service orientation
VIER offers simple solutions for complex multichannel communication. We ensure that communication with companies and organisations is once again perceived as a genuine service.
Expertise
We are specialists in communication technology. VIER combines years of experience and in-depth knowledge. We understand your business processes and know the dynamics of the markets.
Technology
Our products assist your employees throughout the entire communication process. This begins before the greeting, continues through the dialogue and ends with the follow-up.
Integration
Our solution is optimally adapted to specialist areas of every industry and company size and is fully integrated. We accompany you personally, comprehensively and sustainably.
Data protection
Our technology stack for communication, task and dialogue processing is the only complete solution from Europe - secure data, German cloud and local contact persons included.
Up to date
The VIER research and development department is working today on the communication solutions of tomorrow. This way, our customers are always one step ahead of the competition.