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Cognitive Voice Gateway

Give your AI hearing and a voice!

Automate customer dialogue

Support your customer service staff with the use of AI-based voicebots. Automated dialogue systems understand your customers and can take over frequently recurring tasks. Another advantage: Your customers receive service around the clock.

Take the next step and no longer force your customers into a tightly laced corset of an IVR menu. With the help of our VIER Cognitive Voice Gateway, your IVR becomes conversational and your customers can talk naturally to the machine.

With VIER Cognitive Voice Gateway you turn your text-based bot into a voicebot that listens to your callers and talks to them. Use the tools or programming language of your choice and develop telephony and speech-enabled voicebots based on our integrations and APIs.

Automate customer dialogue

Support your customer service staff with the use of AI-based voicebots. Automated dialogue systems understand your customers and can take over frequently recurring tasks. Another advantage: Your customers receive service around the clock.

Take the next step and no longer force your customers into a tightly laced corset of an IVR menu. With the help of our VIER Cognitive Voice Gateway, your IVR becomes conversational and your customers can talk naturally to the machine.

With VIER Cognitive Voice Gateway you turn your text-based bot into a voicebot that listens to your callers and talks to them. Use the tools or programming language of your choice and develop telephony and speech-enabled voicebots based on our integrations and APIs.

Your advantages

Smart interaction thanks to dialog-enabled AI

Automate customer dialogue by phone with Conversational AI. You can use text-based chatbots that you have in use. Give your bot the right voice and good listening comprehension with the optimal speech synthesis and recognition for your use case. Integrate the voicebot into your contact centre environment.

Higher efficiency with reduced costs

through automated responses to standard queries

Interaction between bot and human

in customer service through contact center integration

Choice of market-leading Conversational AI solutions

for best possible user experience

Advanced use of your chatbots

for telephony and online calls

MARKET-LEADING SPEECH TECHNOLOGY AND CONVERSATIONAL AI

A prerequisite for a good voicebot is high-quality speech recognition (speech-to-text). We therefore integrate the market leaders Microsoft Azure, Google Cloud and IBM Watson. For the recognition of industry or company-specific terms, e.g. product names or invoice numbers, specifically trained speech models can be used.

In addition, the appropriate voice to generate the most natural speech output possible (text-to-speech) is also essential for a positive user experience. With voices from Amazon Polly, Microsoft Azure, Nuance, Google Cloud and IBM Watson, we offer a wide range. This includes the latest very human-sounding neural voices.

With SSML (Speech Synthesis Markup Language), the speech output can be further optimised, e.g. by changing the emphasis or speaking rate or inserting pauses.

Speech recognition and speech output

A prerequisite for a good voicebot is high-quality speech recognition (speech-to-text). We therefore integrate the market leaders Microsoft Azure, Google Cloud and IBM Watson. For the recognition of industry or company-specific terms, e.g. product names or invoice numbers, specifically trained speech models can be used.

In addition, the appropriate voice to generate the most natural speech output possible (text-to-speech) is also essential for a positive user experience. With voices from Amazon Polly, Microsoft Azure, Nuance, Google Cloud and IBM Watson, we offer a wide range. This includes the latest very human-sounding neural voices.

With SSML (Speech Synthesis Markup Language), the speech output can be further optimised, e.g. by changing the emphasis or speaking rate or inserting pauses.

VIER Cognitive Voice Gateway as an interface in the contact centre

The dialogues themselves, including the recognition of customer concerns, are defined in Conversational AI. Already integrated are boost.ai, Cognigy, Google Dialogflow ES, Google Dialogflow CX, Jovo, Neohelden, Rasa, ubitec and our own developed solution VIER Conversational AI. If you are familiar with one or more of these tools, in combination with VIER Cognitive Voice Gateway you will have created a first voicebot very quickly. Further Conversational AI solutions can be connected through our open APIs.

To further optimise the dialogue based on the evaluation of customer conversations with the bot, VIER Interaction Analytics is integrated. There are already existing integrations to some contact centre platforms, further solutions can be connected via open APIs.

Download diagram

Definition of the Voicebot Dialogues

The dialogues themselves, including the recognition of customer concerns, are defined in Conversational AI. Already integrated are boost.ai, Cognigy, Google Dialogflow ES, Google Dialogflow CX, Jovo, Neohelden, Rasa, ubitec and our own developed solution VIER Conversational AI. If you are familiar with one or more of these tools, in combination with VIER Cognitive Voice Gateway you will have created a first voicebot very quickly. Further Conversational AI solutions can be connected through our open APIs.

To further optimise the dialogue based on the evaluation of customer conversations with the bot, VIER Interaction Analytics is integrated. There are already existing integrations to some contact centre platforms, further solutions can be connected via open APIs.

Download diagram

How can we help you today?

Do you have questions about VIER or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail to info@vier.ai or by telephone on +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible!

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VIER whistleblowing system

Do you have something unpleasant to tell us? With the VIER whistleblower system, our partners and clients also have the opportunity to anonymously inform us of grievances and violations. All tips will be checked and, if necessary, followed up!

To the whistleblower system: https://transparency.vier.ai/