VIER makes contact-based business processes more efficient and the user experience measurably better. Learn more about how our intelligent software supports your employees in customer contact and increases customer satisfaction in our success stories!
Case Study RWE
New and innovative leadership development with language diagnostics by VIER Emotion Analytics for energy company RWE AG.
Whether for further training, project meetings, workshops or staff meetings: With VIER enrich, vitero has been conducting virtual conferences via telephone dial-in without any problems since 2011.
we.dify launches the pilot project we.listen with the help of the speech analytics software VIER Interaction Analytics and quickly achieves great successes.
VIER sponsors the local service number and the in-routing for the regional GRC offer of a free contact telephone in Erkner, which is primarily aimed at senior citizens.
Since spring 2016, VIER engage has ensured that around 20,000 calls a month can be answered on 26 different numbers by the current 60 case workers at ten locations!
In a constantly changing business, VIER engage offers high flexibility, enables spontaneous routing adjustments and ensures service quality through automatic customer surveys.
With VIER engage, the IT service provider is always available to its customers by telephone and ensures its service quality through clear statistics and analyses.
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