Contact
Case Studies
Delighted Clients
VIER makes contact-based business processes more efficient and the user experience measurably better. Learn more about how our intelligent software supports your employees in customer contact and increases customer satisfaction in our success stories!
Case Study RWE
New and innovative leadership development with language diagnostics by VIER Emotion Analytics for energy company RWE AG.
Learn more
Case Study Hermes
Automated quality control of communication with VIER Interaction Analytics and in partnership with Deutsche Telekom.
Learn more
Case Study vitero
Whether for further training, project meetings, workshops or staff meetings: With VIER enrich, vitero has been conducting virtual conferences via telephone dial-in without any problems since 2011.
Learn more
Case Study we.dify
we.dify launches the pilot project we.listen with the help of the speech analytics software VIER Interaction Analytics and quickly achieves great successes.
Learn more
Case Study CEWE
Automatic call distribution and telephone customer surveys with VIER engage and VIER Voice of the Customer for CEWE.
Learn more
Case Study mobile.de
At mobile.de, VIER Interaction Analytics is used to refine campaigns and improve sales at the same personnel costs.
Learn more
Case Study ADAC
Cross-location call distribution and automated processing of written requests for ADAC with VIER engage.
Learn more
Case Study ImmobilienScout24
VIER evolve analyse creates more customer satisfaction and customer care efficiency for ImmobilienScout24 through email automation.
Learn more
Case Study German Red Cross
VIER sponsors the local service number and the in-routing for the regional GRC offer of a free contact telephone in Erkner, which is primarily aimed at senior citizens.
Learn more
Case Study GEWINNARENA
VIER evolve automate uses chatbot Vicky to increase the visibility of the FAQ and improve the user experience for GEWINNARENA.
Learn more
Case Study Haufe-Lexware
Haufe-Lexware optimises the quality and efficiency of its customer approach with VIER Interaction Analytics.
Learn more
Case Study Hellmann
Since spring 2016, VIER engage has ensured that around 20,000 calls a month can be answered on 26 different numbers by the current 60 case workers at ten locations!
Learn more
Case Study Stadtwerke Lübeck
Digitisation of customer service using a cloud-based complete solution for voice and non-voice processing with VIER engage.
Learn more
Case Study TeamBank
Improved service quality through multichannel ACD and IVR for call pre-qualification as well as campaign management via Outbound Dialer for TeamBank.
Learn more
Case Study rhenag
Optimisation of customer contact in inbound and outbound, phone self-service and determination of customer satisfaction with VIER engage for rhenag.
Learn more
Case Study Thüga Energie
Omnichannel solution to control all channels in a centrally managed interface for Thüga Energie.
Learn more
Case Study Freistaat Thüringen
Setting up a citizens' hotline for questions about COVID-19 in just three days with VIER engage for the state of Thüringen!
Learn more
Case Study Hannoversche Versicherung
Finalising customer cases and carrying out outbound campaigns with VIER engage.
Learn more
Case Study brands4friends
In a constantly changing business, VIER engage offers high flexibility, enables spontaneous routing adjustments and ensures service quality through automatic customer surveys.
Learn more
Case Study DATAGROUP
With VIER engage, the IT service provider is always available to its customers by telephone and ensures its service quality through clear statistics and analyses.
Learn more
Case Study T.D.M.
VIER Interaction Analytics helps T.D.M. increase employee loyalty and sustainably improve customer satisfaction.
Learn more
Case Study exciting
The dialogue service provider exciting introduces VIER Interaction Analytics, a cloud-based software for innovative quality management.
Learn more
Case Study volders
With VIER evolve automate, volders' customers benefit from faster responses to email requests with less effort for the service teams.
Learn more
Case Study Garten und Freizeit
For Garten und Freizeit, VIER evolve assist creates more standardisation and better response times with dynamic action recommendations.
Learn more
Case Study JUNIQE
With VIER evolve assist, JUNIQE relies on email automation for faster responses and standardisation of service quality.
Learn more
How can we help you today?
Do you have questions about VIER or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail to info@vier.ai or by telephone on +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible!
*Please reload this page in your internet browser if the form is not displayed.