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Emotion Analytics

Measuring effect. Shaping language. Communicating purposefully.

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VIER Emotion Analytics

VIER »Explains«

Successful communication is a decisive success factor for every company. Understanding the impact of communication therefore provides important clues to potential for improvement - whether in customer service, sales, marketing, human resources or management. In our video, Philipp Grochowski, VIER Business Development Manager, explains the opportunities of communication analysis for personal development, from recruiting to customer service, to optimising sales and the entire corporate communication!

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VIER »Explains« VIER Emotion Analytics

Successful communication is a decisive success factor for every company. Understanding the impact of communication therefore provides important clues to potential for improvement - whether in customer service, sales, marketing, human resources or management. In our video, Philipp Grochowski, VIER Business Development Manager, explains the opportunities of communication analysis for personal development, from recruiting to customer service, to optimising sales and the entire corporate communication!

Watch video now

Blog article

On thinking, speaking and understanding

There is something fascinating about language: It has accompanied us since our earliest childhood, it is omnipresent and we produce it constantly and steadily - mostly unconsciously and in full habit.

Read article now

Blog article

On thinking, speaking and understanding

There is something fascinating about language: It has accompanied us since our earliest childhood, it is omnipresent and we produce it constantly and steadily - mostly unconsciously and in full habit.

Read article now

In action

VIER Interaction Analytics

VIER Emotion Analytics is used in VIER Interaction Analytics: Gain valuable insights from the analysis of customer communication and thus increase the service quality in your contact centre!

More about VIER Interaction Analytics

In action

VIER Interaction Analytics

VIER Emotion Analytics is used in VIER Interaction Analytics: Gain valuable insights from the analysis of customer communication and thus increase the service quality in your contact centre!

More about VIER Interaction Analytics

VIER Emotion Analytics

Your benefits

The patented technology, verified by the largest study in this field, is already helping numerous companies to permanently improve the impact of their communication. You too can benefit from it!

Better decisions in the selection of applicants

With Emotion Analytics, we enable you to select the most suitable candidate for your company. In addition to the qualifications and appearance of your candidates, use the modern AI-supported perspective as a further supporting benchmark.

Increased team performance

Through the analysis on our platform, members of your teams gain a concrete and deeper understanding of the impact of their language. They have insight into where their strengths lie and how the language works in customer communication.

Increased individual performance

Take advantage of the opportunity to identify strengths and challenges and to lead your employees to top performance in a targeted manner. The results of the individual interview are compared with the communication goals and possible reinforcement goals are derived.

Integration in other applications

Through our powerful interface (REST API), we enable our partners to integrate the technology behind FOUR Emotion Analytics into their own applications. This creates powerful solutions for HR, IR, PR, marketing and sales.

Increased up-sell and cross-sell rates

By recognising the impact of your sales team in terms of conversation psychology, you identify the high and low performers. Define the communication features that are important for your company and check their use with Emotion Analytics.

Reduced fluctuation

Our AI-supported objective analysis supports your employees in their daily customer communication. It thus leads to a targeted and self-confident appearance. Through the objective standards of impact measurement, you achieve a constant, uniform performance evaluation.

Customer Voice

Volkswagen Financial Services AG

"A central variable for the success of a company's transformation is communication. To give our managers feedback on the effectiveness of their language, we used VIER Emotion Analytics as a diagnostic tool. We were amazed at how accurately the AI analysed individual "language power". We were also amazed at the simple means with which we were able to achieve improvements under the guidance of the VIER team. The revised learning platform provides a first-class basis for this. Now that we have completed the pilot phase, we are making the tool available to all managers. The response has been extremely positive. In addition to the opportunity to improve one's own language skills, VIER also offers the chance to have an individual experience with artificial intelligence. That, too, is a valuable contribution to the transformation of our company."

Christiane Hesse, former Member of the Board of Management for Human Resources and Organisation, Volkswagen Financial Services AG

Volkswagen Financial Services AG

"A central variable for the success of a company's transformation is communication. To give our managers feedback on the effectiveness of their language, we used VIER Emotion Analytics as a diagnostic tool. We were amazed at how accurately the AI analysed individual "language power". We were also amazed at the simple means with which we were able to achieve improvements under the guidance of the VIER team. The revised learning platform provides a first-class basis for this. Now that we have completed the pilot phase, we are making the tool available to all managers. The response has been extremely positive. In addition to the opportunity to improve one's own language skills, VIER also offers the chance to have an individual experience with artificial intelligence. That, too, is a valuable contribution to the transformation of our company."

Christiane Hesse, former Member of the Board of Management for Human Resources and Organisation, Volkswagen Financial Services AG

VIER Emotion Analytics

Patented technology

VIER Emotion Analytics is based on the world's largest study combining AI with psychology with more than 39 million ratings, over 26,000 people, an AI model with more than 110 million parameters and the analysis of over 4 billion words.

Patented technology

VIER Emotion Analytics is based on the world's largest study combining AI with psychology with more than 39 million ratings, over 26,000 people, an AI model with more than 110 million parameters and the analysis of over 4 billion words.

CUSTOMER VOICE

"With VIER AI, we have the chance to predict and optimise the impact of communication." Henning Bauwe, Partner Platform Services, KPMG

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How can we help you today?

Do you have questions about VIER or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail to info@vier.ai or by telephone on +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible!

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VIER whistleblowing system

Do you have something unpleasant to tell us? With the VIER whistleblower system, our partners and clients also have the opportunity to anonymously inform us of grievances and violations. All tips will be checked and, if necessary, followed up!

To the whistleblower system: https://transparency.vier.ai/