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VIER Emotion Analytics
Words create reality
With Emotion Analytics, we combine two worlds that could hardly be more opposite: Psychology and AI. We make psychological information available through the analysis of language. We provide support wherever language plays a role. Verified and patented!
For corporate management ...
... to direct the culture of communication and interaction in the company.
For recruiters ...
... to find employees who are a particularly suitable addition to a team.
For salespeople ...
... to create more pressure to close a deal through communication or to strengthen customer satisfaction.
For managers ...
... to motivate and engage their employees.
For customer service managers ...
... to use goal-oriented language in customer communication.
For human resource developers ...
... to create a future-oriented culture in the organisation.
FAQ
Here you will find frequently asked questions and answers about VIER Emotion Analytics:
VIER named as a Representative Vendor under Emotion AI Technologies Market in a 2022 Gartner® report
Gartner recently published the report "Competitive Landscape: Emotion AI Technologies", a market overview in the emotion AI industry:
In the report, Gartner® mainly examines 5 emotion AI technology categories:
- Computer-vision-based facial expression analysis
- Voice analysis
- Biometric/other sensors
- Natural language technologies (NLT)/emotional text analysis
- AI avatars
VIER is mentioned by Gartner® as a Representative Vendor for NLT/emotional text analysis and audio-based speech analysis in this context.
*Gartner, “Competitive Landscape: Emotion AI Technologies”, Annette Zimmermann, Roberta Cozza, December 29, 2022.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
VIER Emotion Analytics
VIER »Explains«
Successful communication is a decisive success factor for every company. Understanding the impact of communication therefore provides important clues to potential for improvement - whether in customer service, sales, marketing, human resources or management. In our video, Philipp Grochowski, VIER Business Development Manager, explains the opportunities of communication analysis for personal development, from recruiting to customer service, to optimising sales and the entire corporate communication!
Successful communication is a decisive success factor for every company. Understanding the impact of communication therefore provides important clues to potential for improvement - whether in customer service, sales, marketing, human resources or management. In our video, Philipp Grochowski, VIER Business Development Manager, explains the opportunities of communication analysis for personal development, from recruiting to customer service, to optimising sales and the entire corporate communication!
Emotion Analytics in numbers
Blog article
On thinking, speaking and understanding
There is something fascinating about language: It has accompanied us since our earliest childhood, it is omnipresent and we produce it constantly and steadily - mostly unconsciously and in full habit.
Blog article
On thinking, speaking and understanding
There is something fascinating about language: It has accompanied us since our earliest childhood, it is omnipresent and we produce it constantly and steadily - mostly unconsciously and in full habit.
In action
VIER Interaction Analytics
VIER Emotion Analytics is used in VIER Interaction Analytics: Gain valuable insights from the analysis of customer communication and thus increase the service quality in your contact centre!
In action
VIER Interaction Analytics
VIER Emotion Analytics is used in VIER Interaction Analytics: Gain valuable insights from the analysis of customer communication and thus increase the service quality in your contact centre!
VIER Emotion Analytics
Your benefits
The patented technology, verified by the largest study in this field, is already helping numerous companies to permanently improve the impact of their communication. You too can benefit from it!
Better decisions in the selection of applicants
With Emotion Analytics, we enable you to select the most suitable candidate for your company. In addition to the qualifications and appearance of your candidates, use the modern AI-supported perspective as a further supporting benchmark.
Increased team performance
Through the analysis on our platform, members of your teams gain a concrete and deeper understanding of the impact of their language. They have insight into where their strengths lie and how the language works in customer communication.
Increased individual performance
Take advantage of the opportunity to identify strengths and challenges and to lead your employees to top performance in a targeted manner. The results of the individual interview are compared with the communication goals and possible reinforcement goals are derived.
Integration in other applications
Through our powerful interface (REST API), we enable our partners to integrate the technology behind FOUR Emotion Analytics into their own applications. This creates powerful solutions for HR, IR, PR, marketing and sales.
Increased up-sell and cross-sell rates
By recognising the impact of your sales team in terms of conversation psychology, you identify the high and low performers. Define the communication features that are important for your company and check their use with Emotion Analytics.
Reduced fluctuation
Our AI-supported objective analysis supports your employees in their daily customer communication. It thus leads to a targeted and self-confident appearance. Through the objective standards of impact measurement, you achieve a constant, uniform performance evaluation.
Customer Voice
Volkswagen Financial Services AG
"A central variable for the success of a company's transformation is communication. To give our managers feedback on the effectiveness of their language, we used VIER Emotion Analytics as a diagnostic tool. We were amazed at how accurately the AI analysed individual "language power". We were also amazed at the simple means with which we were able to achieve improvements under the guidance of the VIER team. The revised learning platform provides a first-class basis for this. Now that we have completed the pilot phase, we are making the tool available to all managers. The response has been extremely positive. In addition to the opportunity to improve one's own language skills, VIER also offers the chance to have an individual experience with artificial intelligence. That, too, is a valuable contribution to the transformation of our company."
Christiane Hesse, former Member of the Board of Management for Human Resources and Organisation, Volkswagen Financial Services AG
"A central variable for the success of a company's transformation is communication. To give our managers feedback on the effectiveness of their language, we used VIER Emotion Analytics as a diagnostic tool. We were amazed at how accurately the AI analysed individual "language power". We were also amazed at the simple means with which we were able to achieve improvements under the guidance of the VIER team. The revised learning platform provides a first-class basis for this. Now that we have completed the pilot phase, we are making the tool available to all managers. The response has been extremely positive. In addition to the opportunity to improve one's own language skills, VIER also offers the chance to have an individual experience with artificial intelligence. That, too, is a valuable contribution to the transformation of our company."
Christiane Hesse, former Member of the Board of Management for Human Resources and Organisation, Volkswagen Financial Services AG
VIER Emotion Analytics
Patented technology
VIER Emotion Analytics is based on the world's largest study combining AI with psychology with more than 39 million ratings, over 26,000 people, an AI model with more than 110 million parameters and the analysis of over 4 billion words.
VIER Emotion Analytics is based on the world's largest study combining AI with psychology with more than 39 million ratings, over 26,000 people, an AI model with more than 110 million parameters and the analysis of over 4 billion words.
How can we help you today?
Do you have questions about VIER or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail to info@vier.ai or by telephone on +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible!
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VIER whistleblowing system
Do you have something unpleasant to tell us? With the VIER whistleblower system, our partners and clients also have the opportunity to anonymously inform us of grievances and violations. All tips will be checked and, if necessary, followed up!
To the whistleblower system: https://transparency.vier.ai/