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VIER consulting

VIER offers orientation and advice

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Consulting & advice

We accompany you!

We understand your business processes and know the dynamics of the markets. And we think beyond technology. VIER's goal is to drive the evolution of your business and accompany you on the road to the digital revolution. We help you select and deploy the right software for your business.
TÜV certificated
VIER offers consulting and support services in the run-up to TÜV certifications for service quality according to TN standard A75-S008; for audited call centers according to DIN EN 15838 and for audited customer satisfaction according to TN standard A75-S009. This is made possible by the cooperation between TÜV NORD CERT, a company of the TÜV NORD Group, and VIER. The certification itself is carried out by the experts of TÜV NORD CERT.
Quality management
Up-to-date customer satisfaction scores and Net Promoter Score are elementary when it comes to obtaining certifications and quality seals. VIER shows you various, cost-saving options for regular automated satisfaction measurement directly after a contact - by phone, e-mail or IVR.
In- and outbound
Are you looking for a telephony solution, campaign management or e-mail response management? We would be happy to show you what is important when selecting a provider and what basic information and features you should look out for.
Using AI with sound judgement
AI is influencing the world of work in all industries. Used wisely, AI can intelligently support the processing of a wide variety of concerns and bring them to a successful conclusion. We would be happy to support you in the selection of AI-based solutions for your specific business case, identify potential savings and expected efficiency gains - bots are not everything!
Contact center mangagement
The management of call center service providers is almost always underestimated. It is a responsible task that needs to be well thought out and, above all, requires a lot of experience! Take advantage of our expertise in dealing with service providers and in-house service centers!
Need a hand?
Do you need occasional or regular support from a service provider, for example for overflow or to handle special tasks? We would be happy to help you select potential providers!

Our promise

"VIER accompanies companies personally and sustainably on the path to digitization. We know the market and know how processes are optimized. Our specialists have years of expertise and in-depth knowledge!" Rainer Holler, CEO, VIER

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VIER PRODUCTS

With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
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      Our mission

      This is what you get

      Key figure management, process optimization, onsite support: We advise you on how to optimize processes and software use as well as identify and solve problems. We are also ready to help you with questions regarding the integration of third-party systems!

      You ask – we answer!

      We help with questions like: How can customer inquiries be processed faster? Which third-party systems can be connected? Are work steps actually optimal and efficient? Which processing steps can be simplified or even automated?

      KPI management

      Key figure management is an important part of the FOUR consulting services. The focus is on the meaningfulness of the relevant key figures, the optimization of statistics, the interpretation of data and the further use of key figures.

      Practical & individual

      VIER knows the daily work routine and the challenges in customer service, processing and sales. Together with you, we therefore agree on the appropriate framework, scope and duration of the consulting and support you in Service Process Management in all phases - gladly also at your site.

      Onsite support

      Our experienced employees advise you individually on the use of service center software, for example through on-site support. In doing so, the concrete processes of contact handling are accompanied. By optimally configuring the solutions and optimizing processes, significant increases in productivity can be achieved.

      Documentation

      On request, we will provide you with documentation on the actual/target status and the steps taken to implement it - so that important findings and opportunities are not lost and are also available for future developments, if necessary.

      All-round expertise

      We would be happy to share our 50 years of experience in contact center software, technology, configuration, process optimization, workflow management and key performance indicator management with you. Let us convince you!

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      What can we do for you?

      You would like to arrange a consulting appointment or get to know your contact person? Do you have questions about the requirements, costs, possible topics or certificates? Conatct us!