Smart Dialog

A large proportion of customer inquiries are still made over the phone. In order to be able to answer these enquiries more efficiently in an automated manner without lowering the quality of the content, VIER has connected the powerful ChatGPT bot to the VIER CVG (Cognitive Voice Gateway).  

 
With VIER Smart Dialog, the automation of telephone customer service reaches an unprecedented dimension. To be able to provide your own end customers with well-founded and qualified telephone support via the voicebot in accordance with your company's internal knowledge, all you need are the prompts specialized to your use case. The formulation of the appropriate prompts requires only minimal effort - we will support you in this process. As a result, your callers have immediate, automated access to your specialized information - without the hassle of being put on hold.  

 
The integration of VIER Smart Dialog into the contact center is seamless using various interfaces. Do you already use our contact center software VIER engage? Then you can easily extend the ACD with the possibilities of LLMs (Large Language Models).  

 
See for yourself: VIER Smart Dialog makes the difference!

By connecting ChatGPT with VIER CVG, it is possible to talk to ChatGPT and enter into a real dialogue. The interface for this is now available and enables automated telephone customer service in an unprecedented dimension.  

 
The company's internal knowledge can be very easily integrated from e.g. manuals, user guides, FAQs and other sources and combined with the so-called world knowledge of ChatGPT. Additionally, you define when the internal knowledge should dominate the world knowledge, so that the caller is given the specific answer you want instead of a general answer.  

 
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