Last update: 13 Jan 2022, 16:00
The new Practice Manual Customer Service 2022 is published with 15 expert contributions on the topics of strategy, personnel, organisation and technology in customer service.
The practical handbook once again provides valuable and helpful articles on the topic of contact centres and customer service. From tips on choosing the right technology, to articles on personnel and organisation, to strategy topics, all facets are highlighted here. Download this valuable reading material in German language free of charge.