Chatbot

VIER Chatbot analyses and understands incoming communication on a semantic level and is thus able to quickly and reliably identify the concerns in your customers' messages.

Our intelligent chatbot captures information elements that are important for your customer service such as language, address details, customer and order numbers in real time and live during the ongoing dialogue.

VIER Chatbot offers powerful analysis functionalities for your customer service. For example, the virtual assistant can classify incoming communication according to active dialogue type, such as FAQ or information seeking.

The right information is crucial for a customer-friendly interaction. VIER Chatbot is able to access chat history during the course of the conversation to provide relevant information.

With Chatbot, you benefit from case-completing processing of chat messages, including conducting the conversation and resolving the case - quickly, precisely and reliably!

Pre-qualifying incoming chat messages and routing them to the right employees for complex issues makes VIER Chatbot a flexible assistant in every phase of customer interaction.

The chatbot can independently make master data modifications at customer level, such as changes to the delivery address in your individual CRM, ERP or similar third-party system, and autonomously initiate subsequent processes.

VIER Chatbot automatically provides status information such as the current delivery status of a shipment or the current account or meter balance around the clock at the customer's request.

You want to know, for example, how many operations were processed and when? You can conveniently see reports on activities and configuration of the AI on a single interface.