CRM Integration

Inbound and outbound processing for Salesforce, MS Dynamics and SAP


Customer Voice

"With the VIER engage Omnichannel ACD and our innovative ideas, we are now able to react ad hoc to the needs of our customers." Simone Krüger, Project Manager Operations Organisation & Customer Journey Management, Helvetia Germany

Read our case study

CRM Integration

Added value

Combine the service and sales cloud of your third-party system with our cloud-based contact centre solutions. In addition to the connection to our multichannel ACD for inbound processing, you can also use the advantages for your outbound telephony!


Relieve your customer service teams from manually searching for customer information thanks to intelligent data provision.

Process optimisation

With the help of VIER connect in connection with your third-party system, your employees are better able to process resubmissions in a more structured and reliable way.

Online statistics

You can conveniently track the current processing status, the success and the quality of your campaigns active in the third-party system via our online statistics.

Data management

All your data always remains in the third-party system. Error-prone, time-consuming exports and imports of data records are therefore no longer necessary and you benefit from simpler data management.


Via the integration of our Outbound Manager with our Messenger, you can send additional information as a follow-up to a contact, for example by e-mail, SMS, letter, fax or WhatsApp, individually or in bulk.

Smart processing

With VIER connect, you benefit from cross-organisational task prioritisation as well as intelligent recording of contact reasons and processing times.

Contact us

Do you have questions about VIER connect or would you like personal advice? Contact us now via our contact form. We look forward to hearing from you and will get back to you as soon as possible!  

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