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Customer service with AI automation from a single source: the two technology companies VIER and Sematell have entered into a strategic partnership.

The technology company VIER has gained a new partner for the distribution of VIER's innovative contact center solutions and AI-based products: the system integrator Solvion.

In order to open up new markets together, the technology company VIER and PMG AG, experts in acoustic communication and brand management, have now entered into a close partnership.

Carsten Fiegler is now taking over the position of Vice President Business Communications at the technology company VIER.

What is the status of digitization in customer service? The Contact Center trend study answers these and other questions.

With automated solutions from VIER, customer feedback can be collected and evaluated in large numbers, quickly, cost-effectively and neutrally.

A study shows what consumers expect from chatbots. VIER Smart Dialog fulfills everything!

The technology company VIER and the e-mail management specialist INEXSO are working in close partnership to optimize the processing of written customer inquiries for joint customers.

The technology company VIER and the network operator questnet signed a partnership agreement in mid-April for the global distribution of the cloud-based contact center platform VIER engage ACD and VIER's AI solutions.

In customer service, AI can reduce the workload of specialist staff, increase efficiency and deliver better service results. Under the motto "AI for everyone!", VIER is presenting innovative, AI-based solutions at the CCW trade fair that lead to greater efficiency in day-to-day service.

VIER GmbH proves its commitment to information security with ISO 27001 certification.

With the Unified Dashboard, VIER offers comprehensive visualization and analysis of communication and other business data, consolidating its position as a pioneer in the industry.

The AI-based automation solution VIER Copilot offers completely new possibilities for the efficient processing of customer concerns: it supports real-time processing, reduces AHT and lowers the error rate.

In order to be able to answer telephone enquiries automatically and intelligently, VIER released the product "VIER Smart Dialog" on 13 June 2023. For this purpose, the powerful bot ChatGPT from OpenAI was connected to the "VIER Cognitive Voice Gateway".

As a long-standing partner of Deutsche Telekom, VIER has successfully completed the comprehensive certification process for the "Zero Outage" quality initiative.

VIER has ported several hundred value-added service numbers. outbox now offers VIER's customer service and AI services to its customers.