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Contact Center News
Partner: VIER and questnet launch global sales of Cloud Contact Center & AI
The technology company VIER and the network operator questnet signed a partnership agreement in mid-April for the global distribution of the cloud-based contact center platform VIER engage ACD and VIER's AI solutions.
Successful partnership: VIER and INEXSO optimize e-mail processing in the contact center
The technology company VIER and the e-mail management specialist INEXSO are working in close partnership to optimize the processing of written customer inquiries for joint customers.
AI for everyone! VIER presents new AI solutions at CCW 2024 in Berlin
In customer service, AI can reduce the workload of specialist staff, increase efficiency and deliver better service results. Under the motto "AI for everyone!", VIER is presenting innovative, AI-based solutions at the CCW trade fair that lead to greater efficiency in day-to-day service.
VIER celebrates ISO certification
VIER GmbH proves its commitment to information security with ISO 27001 certification.
Optimized data analysis with the VIER Unified Dashboard
With the Unified Dashboard, VIER offers comprehensive visualization and analysis of communication and other business data, consolidating its position as a pioneer in the industry.
AI-based VIER Copilot supports in customer service
The AI-based automation solution VIER Copilot offers completely new possibilities for the efficient processing of customer concerns: it supports real-time processing, reduces AHT and lowers the error rate.
VIER Smart Dialog revolutionises call processing with talking ChatGPT bot
In order to be able to answer telephone enquiries automatically and intelligently, VIER released the product "VIER Smart Dialog" on 13 June 2023. For this purpose, the powerful bot ChatGPT from OpenAI was connected to the "VIER Cognitive Voice Gateway".
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VIER certified as a reliable telecoms supplier
As a long-standing partner of Deutsche Telekom, VIER has successfully completed the comprehensive certification process for the "Zero Outage" quality initiative.
VIER and Solvion form partnership
The technology company VIER has gained a new partner for the distribution of VIER's innovative contact center solutions and AI-based products: the system integrator Solvion.
VIER and PMG cooperate on telecommunications solutions for the healthcare sector
In order to open up new markets together, the technology company VIER and PMG AG, experts in acoustic communication and brand management, have now entered into a close partnership.
Contact center trend study reveals interesting facts
What is the status of digitization in customer service? The Contact Center trend study answers these and other questions.
Carrier Grade Voice Platform: VIER + outbox
VIER has ported several hundred value-added service numbers. outbox now offers VIER's customer service and AI services to its customers.
Carsten Fiegler new Vice President Business Communications
Carsten Fiegler is now taking over the position of Vice President Business Communications at the technology company VIER.
Chatbots: VIER Smart Dialog meets consumer expectations
A study shows what consumers expect from chatbots. VIER Smart Dialog fulfills everything!
The challenge of customer feedback: when customers leave in silence
With automated solutions from VIER, customer feedback can be collected and evaluated in large numbers, quickly, cost-effectively and neutrally.
Partner: VIER and questnet launch global sales of Cloud Contact Center & AI
The technology company VIER and the network operator questnet signed a partnership agreement in mid-April for the global distribution of the cloud-based contact center platform VIER engage ACD and VIER's AI solutions.
Successful partnership: VIER and INEXSO optimize e-mail processing in the contact center
The technology company VIER and the e-mail management specialist INEXSO are working in close partnership to optimize the processing of written customer inquiries for joint customers.
AI for everyone! VIER presents new AI solutions at CCW 2024 in Berlin
In customer service, AI can reduce the workload of specialist staff, increase efficiency and deliver better service results. Under the motto "AI for everyone!", VIER is presenting innovative, AI-based solutions at the CCW trade fair that lead to greater efficiency in day-to-day service.
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