Last update: 17 Jan 2022, 16:00
Utopia, dreams of the future or already in everyday life: How speech analytics helps you to use internet ratings correctly!
Kununu, TripAdvisor, Glassdoor, TrustPilot, eBooking, Google My Business and many more are popular and frowned upon at the same time. But what distinguishes authentic and helpful reviews with added value, how can they be recognised and what contribution does artificial intelligence make?
People are confronted - consciously and unconsciously - with evaluations. They learn to evaluate what they have experienced and are also subjected to such evaluations themselves. It is therefore hardly surprising that it is now possible to publicly rate employers, training, services and products. Ratings are "big business". It depends on them whether employers find the right talent and travellers are lured to the "wrong" hotels. These subjective assessments vary in quality and usefulness, depending on the assessment criteria.
But how can the essence of subjective impressions be efficiently recognised?
First of all, the question arises: What drives the evaluators to express themselves in the first place? There are people,
In general, it is important to pay attention to the following when using assessments:
Innovative AI speech analytics is able to recognise the effect of language. The AI diagnoses emotional and rational messages, from which strengths and weaknesses become apparent. In this way, pearls of great added value can be distinguished from unwelcome and possibly harmful developments. Deceptive glossing over, but also war rhetoric positions become visible in this way. This helps to distinguish such assessments from helpful, authentic statements.
Author: Stephan Siegfried
Stephan Siegfried is a lawyer, entrepreneur and has published several books and professional articles on the subject of speech analytics.
Contact: email@example.com or www.sprachanalysen.ch
Would you like to learn more about the application possibilities and opportunities of VIER Emotion Analytics? Your contact Philipp Grochowski is looking forward to your enquiry!