PEP Software

PEP software optimises staff deployment


Definition "PEP Software"

With PEP software (personnel resource planning), the working hours of employees in customer service, for example, can be recorded and efficiently planned. The main aim is to have exactly the number of employees available for certain times of the day that is necessary for the respective actual contact volume. Fluctuations between the expected and actual volume of customer calls or incoming emails, for example, make such planning complex. Modern PEP software facilitates the balancing act between cost-intensive overcapacity and the threat of falling short of the service level (SLA) through automatic optimisation procedures.

Back to the glossary

How can we help you today?

Do you have questions about VIER or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail to or by telephone on +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible!  

Please reload this page in your internet browser if the form is not displayed.  

VIER whistleblowing system  

Do you have something unpleasant to tell us? With the VIER whistleblower system, our partners and clients also have the opportunity to anonymously inform us of grievances and violations. All tips will be checked and, if necessary, followed up!  

To the whistleblower system: