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Emotion Analytics API

Psychology as a Service

Introduction

VIER Emotion Analytics is based on psychology combined with Natural Language Processing (NLP), Psychological Language Processing (PLP) and Machine Learning. It decodes speech in text form and provides fascinating insights into the interaction of personality, communication and behavior. The software draws an objective picture of customers, applicants and other conversational partners. It opens up new paths to support and automate intelligent, individualized and efficient human-human and human-machine interactions.

Psychology

Every person has a different mindset and an individual way of expressing oneself. In every moment of our lives, communicational behavior influences our way of thinking and, consequently, affects all areas of our lives.

VIER Emotion Analytics is a technology, which identifies patterns in speech to derive linguistic, psychological and communication-related features. These predictions are then processed to provide high, measureable added value in various business areas where the communication and behavior of persons is relevant.

To keep our reference data as psychologically substantiated as possible, we continuously foster our scientific foundation. Numerous internal and external validation studies ensure the correctness of our development processes. Our Scientific Advisory Board actively supports and promotes the development of the technology.

About VIER Emotion Analytics

Results

Competitive

To dicuss impatiently, provocatively and quick-tempered: Competitive communication means an emotional and restless way of communicating. The impatience often leads to heated discussions, provokes, argues and often exerts pressure on others. The communicating person seems relentless and quick-tempered.

Composed

To communicate with little nervousness and stress: Composed communication relaxes conversational situations rather than causing nervousness and excitement. Even in stressful situations, people are still able to express themselves appropriately.

Cooperative

To be friendly and sensitive while offering support: Cooperative communication means to be friendly to conversational partners, to perceive their feelings sensitively and to react sensitively to them. Empathic people consider the perspective of their interlocutors, but also encourage and support them. They convey willingness to help others.

Directing

To take the lead in conversations: Directing communication means a strong tendency to take control of a conversation, to steer and to set the tone. Directing people find it difficult to hold back, they tend to focus on themselves. Instead of appearing tense, nervous or restless, they are relaxed and self-confident even in critical situations.

Empathic

To focus on other people and their feelings: The empathic communication style conveys a high sensitivity for the feelings of other people. The communication is cautious, focuses on feelings and tries to understand other people's perspectives. It deals directly with the statements of others and reacts sensitively to their feelings.

Formal

To communicate rationally and fact-based: The formal communicative style presents facts as objectively as possible. It often consists of numbers, data and facts, resulting in a rational, fact-oriented and down-to-earth effect.

Friendly

To communicate benevolently, likeable and warm-heartedly: The friendly communication style expresses social closeness to others and is perceived as sympathetic and warm-hearted. It conveys a general feeling of goodwill and a willingness to compromise.

Goal-oriented

To make clear and concise statements: Clear and unambiguous statements are made in the goal-oriented communication style. The communication is as efficient and concise as possible with the aim of finding a pragmatic solution.

Innovative

To look at relevant topics from a new perspective: Innovative communication conveys a great interest in profound topics, theoretical backgrounds and philosophical conversations. Surprising and innovative statements are often made that open up new perspectives.

Inspiring

To communicate in a captivating, impessive and motivating way: Inspiring communication means developing a captivating effect that leaves a lasting impression on the audience. This succeeds in inspiring and motivating others.

Intellectual

To communicate with thought-out precision and complexity: The intellectual communication style creates a well thought-out and deliberate effect. Its structure is precise and rather complex. Contents are described in detail. All in all, a high standard of performance is imparted.

Motivating

To excite the audience with enthusiasm and activity: The motivating communication style conveys enthusiasm and activity. This effect makes it easier to carry away and inspire listeners. Conversations or texts are more likely to be experienced as exciting.

Optimistic

To communicate confidently regarding past and future: The optimistic communicative style conveys confidence. The result is a positive view of the future that draws positive conclusions even from negative experiences and expresses that anything is possible. The confident attitude also means that risks are assessed more positively and are more likely to be taken.

Positive

To create a pleasant atmosphere through a positive and cheerful charisma: The positive communication style describes a positive and cheerful charisma that creates a pleasant atmosphere.

Professional

To communicate in a structured manner, objectively and rationally at a demanding level: Professional communication implies a structured conversation technique in which the individual parts of a story build on each other. Attention is paid to an objective and rational description. Clear and unambiguous statements are made and communicated efficiently, resulting in a high degree of commitment in the statements. The effect often seems intellectual, as it describes exactly what is meant. Additionally, it often conveys high performance standards.

Reliable

To make binding statements and take responsibility: People who choose the reliable communication style convey a sense of commitment. It is clearly stated for what responsibility is taken and the interlocutor knows that the statements of the other person will still be equally valid the next day.

Self-confident

To be in the spotlight and not avoid confrontation: Self-confident communicators tend to place themselves at the centre of communication. They rarely hold back, seem unreserved and do not get easily discouraged. They don't shy away from confrontation either.

Structured

To follow a common theme and a logical structure: In the structured communication style, the individual statements of a narrative build on each other. Communication follows a logical structure and has a common thread. This creates an organized effect.

Supportive

To show interest in the well-being of others, to encourage and to help them: The supportive communication style involves encouraging others and helping them to develop further. The focus is not on the own well-being but on others. Those who communicate supportively encourage others and convey a great willingness to help. Appreciation for others is shown.

Venturing

To express confidence and optimism in visions of the future: Venturing communication means spreading a confident mood and calling for ventures that cannot yet be fully assessed. It conveys both a positive mood in the current situation and an optimistic view of the future. Positive experiences from the past ensure a good mood and a high level of confidence that the future will also be glorious and successful. Visions of this promising future arise and are expressed by concrete ideas of how this can be achieved.

Visionary

To talk about great plans and a promising future: People with a visionary communication style often refer to a glorious future and make promising statements. It is often a question of how even more can be achieved and what potential improvements look like. Visions are communicated that indicate positive expectations and a promising future.

Technology

VIER Emotion Analytics breaks up speech into a myriad of tiny digital elements, our so-called features. Within these high-dimensional spaces, it identifies language patterns, which are used to apply machine learning based on psychologically substantiated reference data.

The software can make precise statements about the communicative impact of speech, about various kinds of emotions and about the linguistic competence of a person. In aggregated form, these results can be used to understand the motives and attitudes of groups of people.

For developers

Are you a developer? Then contact us to discover our APIs and tinker around with them. You can either generate psychological results for texts, generate high-dimensional features for texts or start telephone interviews and pull the corresponding results asynchronously after they have been generated. We look forward to hearing from you!

Contact us

Do you have any questions about the API of VIER Emotion Analytics or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail at info@vier.ai or by phone at +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible! *Please reload this page in your internet browser if the form is not displayed.