Talk with Sarah Rickes about speech analytics and emotion recognition in CX analysis (German language)


Last update: 24 Mar, 2022 16:00


For more empathy in marketing, there is also a need for support in the mass recognition of emotions - expressed in language and mood.


In #scxtalk we talk to Sarah Rickes from VIER about the current possibilities and challenges in the automatic analysis of language and emotions as helpful insights about the customer in the context of customer-oriented approach and service (German language).

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